Relief Bank: Night Concierge - Greater London Area

Social Interest Group; Islington; On-site; Full time

Job summary

A leading organization seeks a Night Concierge to create a safe and supportive environment for residents in their accommodation. The role involves monitoring safety, providing assistance, and ensuring high-quality service delivery, aimed at empowering marginalized individuals. Candidates should possess empathy, effective communication skills, and the ability to adapt to various challenges.

Qualifications

• Experience working with people from complex backgrounds.
• Ability to adapt to IT at an intermediate level.
• Understanding of housing and social needs.

Responsibilities

• Ensure safety and security of residents and properties.
• Provide customer service and manage communications.
• Conduct welfare checks and maintain accurate records.

Skills

Effective communication

Empathy

Problem-solving

Tools

Microsoft Office

Job description

ABOUT THE ROLE

A Night Concierge is responsible for creating a safe, supportive, and well-organised environment for everyone living in our supported accommodation houses and residential properties. They will provide support to the night team who deliver a range of frontline services aiming to deliver a high quality, trauma-informed service to residents/participants which focuses on providing a psychologically informed environment (PIE).

The Night Concierge will support with ensuring the properties and the residents that live within them are safe. They will work in accordance with service specifications and agreements to provide a flexible service which is responsive, and inclusive to individual needs, underpinned by SIG’s Theory of Change.

Shift Pattern: Various 12 hour Night shifts with some services having 24 hour Concierge - with some day shifts also available.

WE WILL BE HOLDING INTERVIEWS FOR THIS ROLE IN OUR CENTRAL OFFICES ON WEDNESDAY 11/06/2025 - PLEASE ENSURE YOU ARE AVAILABLE FOR THIS DATE TO BE CONSIDERED FOR THE ROLE.

Salary: £13.85 p/h plus an additional 12.07% for annual leave accrual

ABOUT THE SERVICE

Social Interest Group supports marginalised groups across the UK including rough sleepers and the homeless, people with substance misuse and mental health issues, women and children fleeing domestic abuse, people leaving the criminal justice system, and people with a complex mixture of any or all of these burdens. We seek to support recovery by creating welcoming and supportive residential settings that help our Residents and Participants deal with the effects of their trauma.

We have services across the Greater London area that require a Concierge service that helps to maintain these safe environments.

ABOUT YOU

The post holder will be driven to provide high quality, effective assistance to others in a person-centred approach. They will thrive working on their own initiative, taking responsibility for the running of the concierge service within the property, with remote support provided. They will have effective communication skills, and able to build long-term purposeful relationships with people from different backgrounds, respecting equity, diversity, and inclusion. They will embrace SIG’s values and represent these in everything they do.

The post holder will be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment. They will have a nonjudgmental approach and support us in achieving our mission to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What are we looking for?

• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Understandingand/orpractical knowledge of the social and societal marginalisation that can be attached to people with complex needs
• Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative
• Ability to work with confidential information, maintain accurate records and write accurate reports
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism

What would we like, but not essential?

• Understandingand/orpractical application of key legislation regarding social care, housing, criminal justice, and mental health
• Experience in providing concierge services or practical assistance within a residential or outreach support role
• Previous experience in a similar organisation/industry/role

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

• Ensure highest level of security to ensure buildings and residents are safe by monitoring access and responding to emergencies.
• Greet residents and visitors which great customer service, manage phone lines and enquiries, deliveries, and other forms of communication following the relevant policies and procedures.
• Work flexibility in working patterns and duties, responding to the needs of the service, team, and residents/participants.
• Provide a nightly report on resident activity, AINMs, safeguarding and concerns for handovers.
• Assist residents/participants with queries that arise during the night, provide advice, information, and guidance as needed and broker to have any urgent matters resolved, communicate any handovers to the wider team.
• Ensure service responsibilities and requirements are carried out effectively, ensuring the night service runs smoothly. This includes but is not limited to welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support in creating an enabling environment which helps empower residents/participants to have greater independence.
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.
• Administration duties will vary. This includes maintaining confidential records in a timely manner and containing information in accordance with relevant statutory and organisational policies.
• Other duties may include but is not limited to maintaining clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change

Further details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please [e-mail] call our central office on020 3668 9270to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.