Relief Bank - Family Liaison Worker, Fazakerley, Merseyside

Social Interest Group; Liverpool City Region; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking dedicated Family Workers to enhance the experience of families visiting loved ones in prison. This role involves creating a welcoming environment, providing emotional support, and ensuring quality standards at the Visitors Centre. Ideal candidates will possess strong communication and organizational skills, with a passion for making a positive impact in the community. Join a not-for-profit organization committed to empowering marginalized individuals and fostering meaningful connections. If you're ready to make a difference and support families during challenging times, this opportunity is for you.

Qualifications

• Experience working with children and families.
• Understanding of safeguarding children and vulnerable adults.

Responsibilities

• Support the Visitors’ Centre to meet quality standards.
• Welcome and inform visitors, including first-time visitors.
• Develop and supervise child-friendly spaces.

Skills

Communication Skills

IT Proficiency

Organizational Skills

Support Skills

Ability to Influence

Education

Professional Qualification in Social Work

Tools

Microsoft Office Suite

Other Software

Job description

The Family Workers are responsible for the day-to-day running of the Visitors Centre. They are the first point of contact for visitors attending and support the development of a space that is welcoming, comfortable, and conducive to meaningful engagement for both adults and children.

They will ensure the timely and efficient processing of all visitors and support collaborative partnerships between family members, the team, and key prison staff to provide a wraparound, person-centered service.

Rota: Flexible to service needs, mainly for weekend shifts.

ABOUT US

The Social Interest Group (SIG) believes that good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive our actions. Our mission is to empower marginalized people by building partnerships and creative solutions that bridge gaps in provision and support recovery, reablement, and resettlement.

SIG is a not-for-profit organization providing support and care across London, Brighton, Bedfordshire, Luton, and Kent in residential, drop-in, community, probation, and hospital settings. We uphold high standards within regulatory frameworks.

If you have passion, creativity, and tenacity to make a real difference, challenge stigma, and enhance community safety, we would love to hear from you!

ABOUT THE SERVICE

We understand the stress of visiting loved ones in prison. We support families during visits through:

• a warm, friendly welcome;
• a family-oriented environment;
• information sessions about prison processes;
• emotional support before and after visits;
• play activities for children.

ABOUT YOU

You possess excellent communication, IT, organization, and support skills. You value relationships for personal development and are creative in influencing others. You maintain a positive, non-judgmental attitude and work well with diverse individuals and stakeholders. Training in experiential programmes, security, and key training will be provided.

• Support the Visitors’ Centre to meet quality standards.
• Welcome and inform visitors, including first-time visitors.
• Develop and supervise child-friendly spaces and interventions.
• Plan and promote meaningful family visits.
• Promote Safe Ground’s work and collaborate with community partners.
• Work with the team to meet performance targets.
• Build relationships with internal and external partners, including prison staff and community services.
• Monitor, evaluate, and develop the service for continuous improvement.
• Complete safeguarding and other referrals as needed.
• Participate in reflective practice and supervision.
• Maintain confidential records in line with policies.

Additional responsibilities may be assigned as appropriate, within the capability of the role.

KEY CRITERIA

Essential:

• Experience working with children and families.
• IT proficiency and ability to learn new software.
• Ability to persuade, empower, and influence positively.
• Understanding of safeguarding children and vulnerable adults.

Desirable:

• Knowledge of social and societal stigma related to criminal justice involvement.
• Experience in prison or criminal justice settings.
• Professional qualification or working towards one.

Please refer to the JDPS for more details on the vacancy and requirements.

WORKING FOR US

Our Values

Ambition, Empowerment, Transparency, and Inclusivity.

ADDITIONAL INFORMATION

Applications may close early due to ongoing screening. We recommend applying promptly. Additional policies and benefits are detailed on our website.