Relief Assistant Estate Manager

FirstPort Ltd; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property management company in the UK seeks a dedicated individual to oversee resident engagement and ensure safety within the community. The role involves conducting daily safety checks, building relationships with residents, and supporting social events. The ideal candidate will provide exceptional customer service, communicate effectively, and manage records accurately. This position offers competitive salaries and benefits, including private medical insurance and pension contributions.

Benefits

Private medical insurance

Pension contributions

Life assurance

Exclusive discounts

Qualifications

• Exceptional customer service skills with a focus on resolving complaints.
• Ability to maintain organized and accurate records.
• Knowledge of health & safety protocols.

Responsibilities

• Maintain a high profile and ensure resident safety.
• Conduct daily safety checks and manage communal areas.
• Support community building activities and relationships.

Skills

Customer service

Effective communication

Health & safety knowledge

Microsoft Office proficiency

Organizational skills

Innovative and proactive

Job description

Job Responsibilities

1. Maintain a high profile around the development/office, ensuring residents are checked within our requirements.
2. In case of emergency, contact the appropriate response team or authorities.
3. Conduct daily checks to ensure the building's safety and security, and manage the upkeep of communal areas, gardens, and grounds through effective contractor management.
4. Oversee all works, including raising orders, managing contractors, monitoring progress, and signing off on completion.
5. Arrange cover for holidays and illness as necessary.
6. Support community building by encouraging and assisting a Social Committee to organize social events for residents.
7. Maintain relationships with residents' family members, local authorities, doctors, social workers, and health authorities as appropriate.
8. Keep records in line with internal procedures, ensuring data is protected and secure.
9. Assist with sales processes listed with our partner company, Retirement Homesearch, and ensure new residents are welcomed and settled in.
10. Engage in continuous professional development and attend all required training and meetings.

Customer Service & Skills

• Provide exceptional customer service at all times.
• Communicate effectively to resolve issues and complaints.
• Understand health & safety protocols and handle challenging situations appropriately.
• Operate Microsoft Office applications confidently and learn new systems.
• Maintain organized and accurate records.
• Build professional relationships, be self-motivated, proactive, team-oriented, and innovative.

About FirstPort

FirstPort is the UK's leading property management company, caring for homes across England, Wales, and Scotland. With over 40 years of experience and over 3,100 employees, we work with developers, investors, freeholders, and Resident Management Companies. We are members of The Property Institute, the Association of Retirement Housing Managers, and Property Managers Association Scotland, among others. We hold a Five Star Rating from the British Safety Council and are committed to safety and quality standards.

Benefits & Diversity

We offer competitive salaries, benefits such as private medical insurance, pension contributions, life assurance, and exclusive discounts. We are committed to diversity and supporting our staff through adjustments during recruitment and onboarding.

Application Process

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