Reliability and Improvements Manager

Merlin Entertainments Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Chessington World of Adventures is seeking a Reliability and Improvements Manager to lead maintenance strategies and oversee their Computerised Maintenance Management System. This role involves promoting a culture of continuous improvement while working closely with engineering teams to enhance operational reliability. Candidates should have a degree in Engineering, Data Science, or related fields, with strong analytical and project management skills.

Benefits

33 days holiday (including bank holidays)

Merlin Annual Passes

Company bonus

Private pension scheme

40% discount online off LEGO

25% discount in our on-site retail shops and restaurants

Ongoing training and development opportunities

Qualifications

• Strong experience in analytics and data visualisation tools.
• Lean Six Sigma certification or relevant experience preferred.
• Desirable experience in Engineering/Technical field.
• Understanding of field service management and reliability engineering.
• Excellent analytical skills to work with complex datasets.
• Advanced Excel skills and proficiency in Microsoft Office tools.

Responsibilities

• Lead the development and delivery of effective maintenance strategies.
• Manage and evolve the Computerised Maintenance Management System.
• Promote a culture of continuous improvement within engineering and facilities teams.
• Drive the use of problem and defect management tools.
• Work closely with Engineering and Facilities teams to resolve recurring issues.

Skills

Analytics and data visualisation tools

Lean Six Sigma

Excellent analytical skills

Project management

Problem-solving abilities

Communication skills

Education

HNC or Degree in Engineering, Data Science, Business, Statistics, or Mathematics

Tools

Power BI

Tableau

Quick Sight

QlikView

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Job description

What you'll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for an Reliability and Improvements Manager to join our Technical Services team!

We’re looking for someone to lead the development and delivery of effective maintenance strategies across our resort. You'll be responsible for managing and evolving our Computerised Maintenance Management System (CMMS), ensuring it supports statutory, preventive, and predictive maintenance. You'll also drive the use of problem and defect management tools to support data-led decision-making.

A key part of the role involves promoting a culture of continuous improvement within engineering and facilities teams. You’ll lead change, ensure maintenance processes are accurate and effective, and help reduce costs while boosting reliability, guest satisfaction, and team efficiency.

You'll work closely with Engineering and Facilities teams to resolve recurring issues, support planning and sustainability efforts, and lead projects through both operational and off-peak seasons.

Qualifications & Experience

• HNC or Degree in Engineering, Data Science, Business, Statistics, or Mathematics
• Strong experience with analytics and data visualisation tools (e.g. Power BI, Tableau, Quick Sight, QlikView)
• Lean Six Sigma certification or relevant experience is preferred
• Previous experience working within an Engineering/Technical field would be desirable
• Understanding of field service management, reliability engineering, and cost-effective operational improvements
• Experience in planned maintenance, spare part management, and use of diagnostic/remote monitoring tools
• Excellent analytical skills – able to work with large, complex datasets to generate insights
• Advanced Excel skills; proficient in Microsoft Word, PowerPoint, and Visio
• Strong communication and interpersonal skills; able to work independently and as part of a team
• Structured, logical thinker with clear and accurate written/verbal communication
• Proactive, organised self-starter with strong problem-solving abilities and project planning experience
• Experience in project management is desirable

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Competitive