Release & Incident Manager

Project Management; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A financial service client is seeking a Release and Incident Manager in Leeds. This role requires managing release processes, liaising with customer teams for incidents, and driving delivery. Candidates should have strong IT delivery experience, project management skills, and relevant qualifications in ITIL.

Qualifications

• Extensive experience in IT delivery, including release management.
• Project management experience is preferred.
• Strong leadership skills with multitasking ability.

Responsibilities

• Creating and distributing release guidelines and monitoring release progress.
• Liaising with teams for incident resolutions and leading triage calls.
• Evaluating post-remediation incidents to improve processes.

Skills

Leadership

Problem Solving

Collaboration

Communication

Multitasking

Education

ITIL Certification

Project Management Certification

Tools

Release Management Tools

Job description

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RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS

I'm hiring a Release Manager & Incident Manager for a financial service client.

You'll be creating and distributing release guidelines, monitoring release progress post-deployment and improving configuration management methodologies, amongst others.

On the incident management side you'll be, liaising with customer teams for incident resolutions, leading triage calls with technical and product specialists and evaluating post-remediation incidents to improve processes.

Requirements:

• Extensive expereince in IT delivery, including release management.
• Project management experience is preferred.
• ITIL and Project Management qualifications.
• Excellent problem-solving, collaboration, and communication skills.
• A track record of driving delivery to completion.

Skills and Abilities:

• Have strong leadership skills with the ability to multitask.
• Proficiency in release management tools and methodologies.
• Excellent understanding of ITSM and ITIL processes.
• Have excellent analytical skills and a good attention to detail.

Determination: INSIDE IR35

Location: Leeds (3 days on-site)

Contract length: 3 months initial with a likely 6 month extension to follow

RELEASE AND INCIDENT MANAGER - INSIDE IR35 - LEEDS