Relationships and Contracts Manager

SevernTrentLife; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water services company is looking for a Relationships and Contracts Manager to enhance customer processes and satisfaction. You'll collaborate with stakeholders and contract partners to implement feedback insights and drive significant customer experience improvements. Successful candidates will demonstrate excellent communication, relationship-building skills, and an analytical mindset. Join us for a fulfilling career with a range of growth opportunities.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Volunteering days

Qualifications

• Experience working with a range of people.
• Ability to build relationships quickly.
• Analytical skills to drive customer change.

Responsibilities

• Work with internal stakeholders on BR-MeX ODI.
• Maximize delivery and customer satisfaction with contract partners.
• Identify lessons from customer feedback for process improvements.

Skills

Communication skills

Analytical skills

Relationship building

Job description

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

We have an exciting opportunity for someone to join our Severn Trent Team as aRelationships and Contracts Manager.

This role will be responsible for working with internal stakeholders to positively impact our BR-MeX ODI.Your role will include all aspects of stakeholder interaction with Severn Trent such as working with operational business areas to improve customer processes, analysing customer feedback to identify trends and solutions, ensuring our customers have a reliable and consistent service from us.

If this sounds like you? Then read on...

EVERYTHING YOU NEED TO KNOW

Your key accountabilities in helping us on our journey will be:

• Understanding the BR-MeX ODI specifically the B-MeX element

• Work with our contract partners to maximise delivery and customers satisfaction

• Ensuring that lessons learnt from customer feedback are identified and internal policy and process changes explored and implemented

• Working with customer feedback to actively seek out potential areas of focus for improved customer experience

Still you? Excellent!

WHAT YOU’LL BRING TO THE ROLE

We are looking for a candidate who has good communication skills and ideally some experience in working with a range of different people.

You’ll need to be able to build relationships quickly and development networks within Seven Trent to drive true customer change. The successful individual will have strong analytical skills and be able to turn those into action.

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.

We do more, because we care.

WHAT’S IN IT FOR YOU

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search#LifeatSevernTrenton social media.