Relationship Support Officer

Kuwait Finance House PLC; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Kuwait Finance House PLC as a Relationship Support Officer in their Private Banking team. This role involves assisting Relationship Managers in delivering high-quality services to clients, ensuring compliance, and enhancing satisfaction. The ideal candidate will have a solid education background, significant banking experience, and the ability to connect with a diverse client base, along with numerous benefits including generous annual leave and flexible working options.

Benefits

Generous Annual Leave

Flexible Working

Private healthcare

Income protection

Employee Assistance Program (EAP)

Subsidised gym membership

Career Growth Opportunities

Qualifications

• Minimum 3 years banking experience.
• Experience in relationship management or operational support.
• Cultural awareness and rapport-building skills.

Responsibilities

• Provide support to Relationship Managers and clients.
• Assist with client transactions and ensure compliance.
• Build strong relationships with clients.

Skills

Communication

Organisational skills

Cultural awareness

Planning

Education

Good standard of education

Job description

Join Kuwait Finance House PLC – Where Innovation Meets Opportunity!

About Us

Kuwait Finance House PLC is a pioneering Sharia-compliant financial institution, committed to providing high-quality financial services, fostering innovation, and delivering valuable client experiences. With a global presence and a reputation for reliability, we offer opportunities for professional growth and development.

The Role

Kuwait Finance House PLC is seeking a Relationship Support Officer to join its Private Banking team. Reporting to the Head of Private Banking Account Management, this role supports UK and international Relationship Managers in delivering a high-quality, responsive service to Private Banking clients. The Relationship Support Officer will play a key role in ensuring smooth day-to-day operations, maintaining compliance, and enhancing client satisfaction.

Job Title: Relationship Support Officer

Location: London, UK

Employment Type: Permanent

Key Responsibilities

• Provide daily support to Relationship Managers and their clients, ensuring timely and efficient service delivery.
• Assist with client transactions including fixed deposits, payments, internal mortgage transfers, and offshore company/property fees.
• Support account opening processes and ensure accurate documentation and compliance with internal procedures.
• Maintain vigilance around compliance, KYC, and AML requirements, escalating concerns as needed.
• Collaborate with internal departments, especially Operations, to ensure client requests are fulfilled in line with policies.
• Build strong relationships with clients and colleagues, demonstrating cultural empathy and professionalism.
• Proactively resolve service issues and refer complex matters to appropriate teams or specialists.
• Maintain up-to-date knowledge of desk procedures and contribute to continuous service improvement.

Key Skills & Experience

Essential:

• Good standard of education.
• At least 3 years of banking experience, ideally in a relationship management or operational support role.
• Strong communication, planning, and organisational skills.
• Ability to prioritise tasks and meet deadlines in a team-oriented environment.
• Cultural awareness and the ability to build rapport with a diverse client base.

Desirable:

• Experience working with Middle Eastern clients.
• Spoken Arabic.
• RDR Qualification.

Why Join Us? We believe in investing in our people and ensuring they have the support, resources, and benefits needed to succeed. Here’s what we offer:

• Generous Annual Leave: 27 days plus UK Bank Holidays, with the option to buy or sell up to 5 additional days.
• Flexible Working: Work from home up to two days a week for eligible roles.
• Health & Wellbeing: Private healthcare, dental care, eyecare vouchers, and critical illness cover.
• Financial Security: Income protection, life assurance (6x salary), and a robust pension scheme.
• Employee Assistance Program (EAP): Free and confidential support for personal and professional matters.
• Lifestyle Perks: Subsidised gym membership, cycle-to-work scheme, season ticket advance, access to discount platforms.
• Career Growth: Access to professional development, training opportunities, and health screenings.