Relationship Manager (Local Land Charges)

HM Land Registry; London; On-site; GBP 31,000; Full time

Job summary

Join HM Land Registry as a Relationship Manager to support local land charges. You'll engage with local authorities and manage service user portfolios, ensuring accurate information. This role offers opportunities to develop skills in customer engagement and data analysis.

Benefits

Civil Service Pension Scheme

Flexible Working Options

Continuous Learning and Development

Qualifications

• Practical experience in external customer engagement and/or account management.
• Proven ability to deal with customer queries and resolve issues.
• Ability to constructively challenge practice and process.

Responsibilities

• Manage a portfolio of service users including local authorities.
• Respond to enquiries and resolve varied live service issues.
• Collaborate with stakeholders and colleagues across the Programme.

Skills

Customer Engagement

Account Management

Data Analysis

Job description

Relationship Manager (Local Land Charges)

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Relationship Manager (Local Land Charges)

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Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Durham, North East England, DH1 5TR : Gloucester, South West England, GL1 1DQ : Leicester, East Midlands (England), LE3 5DR : Plymouth, South West England, PL6 5WS : Swansea, Wales, SA7 9FQ

Job Summary

Do you have practical experience in external customer engagement and/or account management? If so, we would love to hear from you.

We're looking for 4 great candidates to join HM Land Registry's Service Performance and Integration (SPI) team as a Relationship Manager as part of our £200 million pound Local Land Charges Programme.

Job Description

The Service Performance and Integration (SPI) team play a key role in supporting authorities which originate local land charges, including local authorities which have migrated their own registers to HM Land Registry (HMLR). The team also support individuals and organisations that conduct searches of the register.

As part of the SPI Team, you will proactively manage a portfolio of service users, including local authorities, county councils and national parks to protect the integrity our service, ensuring the information held is up to date and accurate at all times.

You will respond to enquiries and resolve varied live service issues through active influencing of stakeholders, collaborating with colleagues across the Programme, other areas of HMLR and external suppliers where necessary to achieve successful outcomes.

The Service Performance and Integration (SPI) team play a key role in supporting authorities which originate local land charges, including local authorities which have migrated their own registers to HM Land Registry (HMLR). The team also support individuals and organisations that conduct searches of the register.

As part of the SPI Team, you will proactively manage a portfolio of service users, including local authorities, county councils and national parks to protect the integrity our service, ensuring the information held is up to date and accurate at all times.

You will respond to enquiries and resolve varied live service issues through active influencing of stakeholders, collaborating with colleagues across the Programme, other areas of HMLR and external suppliers where necessary to achieve successful outcomes.

Person specification

To meet the requirements of this role, you will have practical experience in external customer engagement and/or account management, and a proven ability to deal with customer queries and resolve issues. You can constructively challenge practice and process and deliver improvements, as well as manage time sensitive tasks and prioritise accordingly.

This is an exciting opportunity to be part of a team who will be supporting the ongoing monitoring and integrity of the live local land charges service. You will be able to develop your skills and knowledge in customer engagement and data analysis; and deliver useful insights to the development teams to feed into product enhancement and continuous improvement.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

The role may also require occasional travel to other HM Land Registry offices, external event attendance or customer visits, including over-night stays.

For more information about the role, please see the attached candidate pack.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Changing and Improving
• Making Effective Decisions
  
  

Alongside your salary of £30,958, HM Land Registry contributes £8,968 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.
  
  

You can find more information on our rewards package on our website.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

After submission of the first stage of your application form, you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the full application form.

The closing date for the test and full application form is 11:55pm on Monday 26 May 2025. You must build in time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Verbal test and access to the practice test, please follow this link:

https://www.gov.uk/guidance/preparing-for-the-civil-service-verbal-and-numerical-tests

Please note, the Verbal Test is not timed. If you need guidance about reasonable adjustments for online tests, see the link above and please use the ‘help required’ button on the application form to request support.

If you pass the online test, you will then move onto the next stage of the application process, where you will be required to copy your CV into the online application form and complete the Personal Statement section.

Please cut and paste an anonymous CV into the full application form when prompted and include your qualifications and career history.

The Personal Statement Section (in No More Than 750 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below

• Practical experience in external customer engagement and / or account management.
• Proven ability to deal with customer queries and resolve issues.
• Proven ability to constructively challenge practice or process and deliver improvements.
  
  

In The Event Of a High Volume Of Applications, We Reserve The Right To Assess Against The Leading Essential Experience Criteria First

• Practical experience in external customer engagement and / or account management.
  
  

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend an interview which may be conducted remotely or in person, further details will be provided at interview stage, week commencing Monday 9 June 2025.

The blended interview will assess the behaviours and experience listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their interview but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Nick Boddington
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email [e-mail] in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Government Administration

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