Relationship Manager (Fintech - Operational Risk)

ZipRecruiter; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading fintech client is seeking a dynamic and experienced Relationship Manager to join their growing team in London. This role serves as the primary contact for top-tier banking clients, focusing on client satisfaction and strategic partnerships. Candidates should have a strong background in financial services and excellent project management skills, making this an exciting opportunity to impact the operational risk management field.

Qualifications

• Experience in a client-facing or relationship management role within banking or consulting.
• Strong understanding of financial services, including Corporate & Investment Banking or Asset Management.
• Excellent communication skills with the ability to engage senior stakeholders.

Responsibilities

• Develop trusted advisor relationships with banking clients, ensuring high levels of engagement.
• Lead projects from commercial agreement through to delivery, aligning stakeholders.
• Present insights and lead discussions in Quarterly Business Reviews and feedback sessions.

Skills

Client Relationship Management

Project Management

Communication

Presentation

Job description

Job Description

A leading fintech client, backed by several global tier-one banks, is seeking a dynamic and experienced Relationship Manager to join their growing team. This is a unique opportunity to work at the forefront of innovation in operational risk management, helping transform how financial institutions manage and optimize their risk control frameworks.

The Role:

As a Relationship Manager, you will serve as the primary point of contact for one or more top-tier banking clients.

You’ll be responsible for nurturing strategic partnerships, ensuring client satisfaction, and driving engagement across multiple stakeholders.

This role requires a blend of relationship-building, project management, and product advocacy skills.

Key Responsibilities:

• Client Relationship Management:Develop trusted advisor relationships with banking clients, ensuring high levels of engagement and satisfaction.
• Project Management:Lead projects from commercial agreement through to delivery, aligning internal and external stakeholders to shared goals and timelines.
• Client Engagement: Present insights and lead discussions in Quarterly Business Reviews, stakeholder meetings, and feedback sessions.
• Product Expertise: Become a subject matter expert on the platform, supporting client education and internal advocacy, and influencing product development through client feedback.
• Continuous Learning: Stay informed on industry trends and developments through events, webinars, and research.

Ideal Candidate:

• Experience in a client-facing or relationship management role within banking, consulting, or financial analytics.
• Strong understanding of financial services (Corporate & Investment Banking, Retail Banking, or Asset Management).
• Excellent communication and presentation skills, with the ability to engage senior stakeholders.
• Strong project management capabilities and the ability to juggle multiple priorities.
• A proactive, collaborative mindset with a passion for delivering value to clients.