Relationship Manager – Direct Client Management

lloyds banking group; Leeds; Hybrid; GBP 39,000 - 45,000; Full time

Job summary

A leading banking institution is searching for a Relationship Manager to oversee a portfolio of clients. The role involves managing client onboarding and ensuring a seamless customer experience. Ideal candidates will have strong relationship management skills and be comfortable working in a hybrid environment. This position offers a competitive salary and benefits, including a generous pension contribution and performance-related bonus.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping options

28 days’ holiday

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience managing a portfolio of clients would be beneficial.
• Strong organisational skills are essential.
• Experience in risk management would be beneficial.
• Ability to understand financial information in line with Commercial procedures.
• Put customer relationships at the heart of what you do.
• Comfortable communicating with various audiences.
• Support colleagues across the wider team.

Responsibilities

• Manage a portfolio of up to 250 clients.
• Support intermediary onboarding initiative.
• Ensure onboarding process is efficient and responsive.
• Engage with clients beyond onboarding for ongoing support.
• Complete excess management activities and respond to customer requests.

Skills

Portfolio/Credit Management

Organisation

Risk Management

Analytical skills

Excellent customer service

Effective communication

Team player

Growth mindset

Job description

Overview

End Date: Wednesday 15 October 2025

Salary Range: £0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Flexibility in when hours are worked, Hybrid Working, Job Share

Job Details

Job Description Summary

Job Description

Job Title: Relationship Manager – Direct Client Management
Location: Birmingham, Bristol, Edinburgh, Leeds and Glasgow

Salary: £39,825 to £44,250

Hours: Full Time
Working Pattern: Minimum two days per week (or 40% of your time) at one of our Hub office locations.

About Direct Client Management

Direct Client Management is a core function within our Intermediaries business, itself a key part of Business & Commercial Banking. The team consists of 45 Relationship Managers who provide expert support to clients remotely, ensuring a seamless and responsive service experience. Our remit covers a diverse portfolio, including Real Estate, Trading, and Agriculture, and we’re responsible for managing relationships, in addition to these core portfolios, we play a vital role in the onboarding and ongoing management of intermediary lending relationships.

A key focus of your role as a Relationship Manager will be supporting the intermediary onboarding initiative. This programme is designed to streamline and enhance how we bring new real estate clients into the business. You’ll manage a portfolio of up to 250 clients, ensuring the onboarding process is efficient and responsive to customer needs. Your work will directly influence the speed and quality of client integration, and you\'ll continue to engage with clients beyond onboarding, managing and developing ongoing relationships to deliver a best-in-class experience at every stage.

About this opportunity

Excellent opportunity to further your career in relationship management, managing your own portfolio whilst working alongside well experienced relationship managers to further expand your skill set and support your future career development.

As a relationship manager you’ll support our customers with their existing lending needs and represent the organisation, in additional to supporting onboarding activities. This is vital to ensuring that we treat customers fairly and fully support them.

There will be a mixture of working from home alongside working from one of our office with your fellow team members to support each other to grow your ability, focus on what is meaningful and led with purpose.

Every day will be different, however typically you’ll be:

• Completing excess management activities along with arrears to support customers potentially facing financial difficulties.
• Responding to customer requests and maintaining strong customer relationships/
• Completion of monthly ACRs and CRSS.
• Participation in champion roles.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Portfolio/Credit Management - You'll have responsibility for your own portfolio of customers, including managing risk, providing product solutions and, bringing the whole of the bank to our clients. Experience managing a portfolio of clients would be beneficial.
• Organisation – strong organisational skills are essential to manage competing priorities.
• Risk Management – you\'ll be required to monitor the portfolio's risk matrix using internal systems and procedures and experience in risk management would be beneficial.
• Analytical skills – to enable you to dissect and understand financial information in line with Commercial procedures.
• Excellent customer service and building relationships, putting them at the heart of what you do is essential.
• Effective communication – be comfortable communicating with a variety of audiences including customers interactions, team meetings and with other areas of the bank.
• Strong team player who will also help support colleagues across the wider team.
• Have a growth mindset, be keen to adopt digital tools and other change that impact your role and the client experience.

About working for us

You'll enjoy our dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.