Relationship Manager - Business Banking - Maidstone or Guildford

TN United Kingdom; Guildford; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a proactive Relationship Manager for Business Banking. This hybrid role involves managing a diverse portfolio of SME clients, driving revenue growth through a needs-based approach, and ensuring excellent customer service. The ideal candidate will have a strong background in Business Banking or Financial Services, with proven abilities in sales management and risk assessment. Join a company committed to diversity and inclusion, where your contributions will be valued and respected, and help businesses thrive in a dynamic market.

Qualifications

• Experience in Business/Corporate Banking or Financial Services is advantageous.
• Proven ability to identify and meet customer needs.

Responsibilities

• Manage a portfolio of 50-70 SME clients with a turnover of £2-15m.
• Drive revenue growth by understanding customer needs and expanding client relationships.

Skills

Customer Service

Sales Management

Risk Management

Networking

Commercial Lending

Education

Experience in Business/Corporate Banking

Experience in Financial Services

Job description

Social network you want to login/join with:

Relationship Manager - Business Banking - Maidstone or Guildford

Client:

HSBC Global Services Limited

Location:

Guildford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ebfad4b17d0f

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Relationship Manager, Business Banking – Maidstone or Guildford

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small businesses reach their potential.

We are currently seeking a proactive and customer focused individual to join this team in the role of Relationship Manager.

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

1. Face to face meetings with SME clients, with 50 - 70 clients in portfolio
2. Managing portfolio incomes of approximately £1.5 - £2m and SME clients with a £2-15m turnover
3. Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
4. Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
5. Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
6. Comprehensive understanding of the client through proactive credit risk assessments and customer due diligence reviews

The ideal candidate for this role will have:

1. Experience of working in relevant environment/s, i.e., Business/Corporate Banking, Financial Services would be advantageous
2. Proven ability in identifying and meeting customer needs
3. Evidence of commercial lending will be advantageous
4. Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
5. Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
6. Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

This is a hybrid role based from either Maidstone or Guildford and covering the surrounding areas and will require face to face meetings with clients 3 days per week.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: