Relationship Manager - Business Banking - Liverpool or Manchester

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Relationship Manager - Business Banking - Liverpool or Manchester

Client: HSBC Global Services Limited

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2743d67664c1

Job Views: 3

Posted: 18.04.2025

Expiry Date: 02.06.2025

Job Description:

Relationship Manager, Business Banking – Liverpool or Manchester

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Through Business Banking (BB), our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small businesses reach their potential.

We are currently seeking a proactive and customer-focused individual to join this team in the role of Relationship Manager.

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk, and operational delivery. This role will have both external and internal stakeholders. Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

• Face-to-face meetings with SME clients, with 50 - 70 clients in portfolio
• Managing portfolio incomes of approximately £1.5 - £2m and SME clients with a £2-15m turnover
• Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Comprehensive understanding of the client through proactive credit risk assessments and customer due diligence reviews

The ideal candidate for this role will have:

• Experience of working in relevant environments, i.e., Business/Corporate Banking or Financial Services
• Proven ability in identifying and meeting customer needs
• Evidence of commercial lending experience
• Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes

This is a hybrid role based from Liverpool or Manchester and covering the North West region.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: