Relationship Manager - Business Banking - East Midlands

HSBC; North West Leicestershire; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

HSBC is looking for a Relationship Manager for Business Banking in the East Midlands. This hybrid role involves managing a portfolio of SME clients, driving revenue growth, and ensuring excellent customer service. The ideal candidate will have experience in banking and a passion for customer satisfaction. Join HSBC to help businesses thrive with tailored solutions and a supportive work environment.

Benefits

Private Healthcare

Enhanced Maternity and Adoption Pay

Contributory Pension Scheme

Qualifications

• Experience in Business/Corporate Banking or Financial Services.
• Proven ability to identify and meet customer needs.

Responsibilities

• Manage a portfolio of up to 70 SME clients.
• Drive revenue growth by understanding customer needs.
• Conduct proactive credit risk assessments.

Skills

Customer Service

Relationship Management

Risk Management

Networking

Job description

Relationship Manager - Business Banking - East Midlands

Brand: HSBC

Area of Interest: Commercial Banking

Location: Castle Donington, GB, DE74 2UZ

Work style: Hybrid Worker

Date: 17 May 2025

Relationship Manager Business Banking – East Midlands

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay, support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets to corporates operating across borders. We provide tools and expertise for working capital, term loans, trade finance, payments, and cash management solutions, enabling businesses to thrive. As the cornerstone of the HSBC Group, we give businesses access to a network covering more than 90% of global trade and capital flows.

Through Business Banking (BB), our global network offers comprehensive support and services to SMEs. From expanding overseas to managing cash and trade flows, our Relationship Managers and Product Specialists provide end-to-end solutions to help small businesses reach their potential.

We are seeking a customer-focused and commercially minded individual to join this team as a Relationship Manager.

You will provide dedicated customer service to a portfolio of clients, with accountability for sales, service, risk, and operational delivery. This role involves working with both external clients and internal stakeholders, including Sales, Product Development, Risk, and Compliance teams.

Your responsibilities will include:

1. Meeting face-to-face with SME clients, managing a portfolio of up to 70 clients.
2. Managing a portfolio income of approximately £1.5–£2 million and SME clients with a turnover of £2–£15 million.
3. Driving revenue growth by understanding customer needs and adopting a needs-based approach to increase new business.
4. Growing the business sustainably by identifying expansion opportunities and broadening client relationships leveraging HSBC's extensive network.
5. Building a strong understanding of clients' businesses and industries to provide insights, enrich conversations, and deliver fair outcomes.
6. Conducting proactive credit risk assessments and customer due diligence reviews to ensure comprehensive understanding of clients.

The ideal candidate for this role will have:

1. Experience in Business/Corporate Banking or Financial Services.
2. Experience in Commercial Banking is advantageous.
3. Proven ability to identify and meet customer needs.
4. Experience in credit and lending is advantageous.
5. A passion for delivering excellent customer service and seeking innovative improvements.
6. Ability to build effective networks across business areas and develop trusting relationships.
7. Understanding of risk management and compliance with regulatory processes.

This is a hybrid role based in Castle Donington, covering the East Midlands region.

At HSBC, we value diverse perspectives and are committed to creating inclusive workplaces. We aim to remove barriers and ensure our careers are accessible and welcoming for everyone.

If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk.