Relationship Manager - Business Banking - Bristol

Relationship Manager, Business Banking – Bristol

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Through Business Banking (BB), our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small businesses reach their potential.

We are currently seeking a proactive and customer-focused individual to join this team as a Relationship Manager.

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk, and operational delivery. This role involves interaction with both external and internal stakeholders, including Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

1. Face-to-face meetings with SME clients, managing a portfolio of 50-70 clients.
2. Managing portfolio incomes of approximately £1.5-£2m and SME clients with a £2-15m turnover.
3. Driving revenue growth by understanding customer needs and adopting a needs-based approach to increase new business.
4. Growing the business sustainably by identifying opportunities to expand the portfolio and leveraging HSBC's extensive network.
5. Building a strong understanding of the client's business and industry to promote insights, enrich conversations, and deliver fair outcomes.
6. Conducting proactive credit risk assessments and customer due diligence reviews to ensure comprehensive understanding of the client.

The ideal candidate will have:

• Experience in relevant environments such as Business/Corporate Banking or Financial Services.
• Proven ability to identify and meet customer needs.
• Experience in commercial lending is advantageous.
• Experience in delivering excellent customer service and seeking innovative improvements.
• Ability to build effective networks across business areas and develop relationships based on mutual trust.
• A comprehensive understanding of risk management and compliance with regulatory processes.

This is a hybrid role based in Bristol, covering the surrounding area.

At HSBC, we value diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers are accessible and inclusive for everyone. We are proud to be a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the minimum criteria.

If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk at:
Email: # : +44 207 832 #