Relationship Manager – London Market

Venquis; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services firm in London is looking for a Relationship Manager to deliver exceptional customer service and strengthen client relationships. The ideal candidate will have experience in the London insurance market, excellent communication skills, and a proactive approach to address client needs. Responsibilities include managing client engagements, providing structured feedback, and collaborating with cross-functional teams to enhance service delivery.

Qualifications

• Experience within the London insurance market essential.
• Proven account management experience, client-facing role.
• Strong knowledge of London Market placement process.

Responsibilities

• Manage customer relationships and support client onboarding.
• Drive adoption of services and exceed customer satisfaction.
• Provide structured feedback for continuous platform improvement.

Skills

Presentation skills

Problem-solving

Coordination and planning

Team working

Customer service

Communication

Tools

PowerPoint

Job description

Relationship Manager – London Market

Role Purpose

To provide best-in-class customer service through relationship management with both our existing and prospective customers.

Principle Accountabilities

• Core function: take a proactive and assertive role with customers in supporting/driving adoption and implementation of within their company
• Alignment to and delivery of Client Engagement Model
• Alignment to and delivery of C-Suite Engagement Strategy
• Delivery of Corporate, Departmental and Personal objectives
• Demonstrations of their platform and initiatives
• Where required, support delivery of pre-sales activity and growth initiatives
• Support the transformation of our client’s business through user adoption and create conditions for optimal renewal
• Build out relationships across our clients organisation, including operations, IT, broking and/or underwriting
• Identify and manage customer needs
• Exceed customer satisfaction and ensure retention
• Manage regular customer meetings to share information and gather feedback
• Individual Account Reviews & Planning
• Ensure all customers (Brokers, Carriers, MGAs) have a good understanding of who we are & what we do and promote a supportive view of market modernisation initiatives
• Meet with and guide prospective customers through the joining and onboarding
• Ensure our internal CRM system is up to date with standardised meeting notes/tasks/actions and information from the customers.
• Maintain profiles (in CRM) on each allocated market firm and their people, using information captured in the activities above.
• Proactively identify cross-selling and up-selling opportunities and share with Lead RM/CRO
• Attend meetings with market associations e.g. LMA, IUA, LIIBA & Lloyd’s where necessary.
• Identify resistance and communication gaps from customers and/or firms and develop and deliver approaches by working in collaboration across the team to develop and implement corrective actions
• Provide structured customer feedback to the Lead Relationship Manager, Head of Service Management & Client Relations, Product Owners and Head of Change on continuous improvement ideas for the platform
• Provide regular, structured feedback to Lead Relationship Manager. The principal form of this feedback will be via weekly updates, sometimes, both written and verbal.
• Work closely with the broader Client services team and collaborate with your assigned client services advisor to ensure that collectively the support provided to our clients is cohesive.

Skills & Competencies

• Excellent presentation and communication skills
• A business focused outlook with the ability to solve complex problems
• Strong co-ordination and planning skills – needs to be able to pull the “many strands together”
• Strong skills in team working with the ability to deliver concise, influential and targeted messaging
• Proactive approach and prepared to “tackle issues “and handle negative feedback appropriately and professionally
• Ability to think “outside the box” as well as being able to focus on the detail
• Ability to work under own initiative and to respond to business needs with minimal supervision
• Enthusiastic, personable and highly motivated to offer best in class customer service
• Driven to provide 1st class customer service
• First rate PowerPoint presentation creation /delivery skills
• The ability to explain complex information clearly and simply
• Good influencing
• Excellent demonstration skills
• A high level of drive, initiative and
• Ability to mentor and provide clear guidance to the Client services advisors enabling them to continuously build on their insurance / platform knowledge and increase the support we can provide to our clients.

Experience

• Experience within the London insurance market essential
• Experience of direct Account management – client facing role and building relationships
• Knowledge of London Market placement process, from Quote to Firm Order and Endorsement
• Knowledge of LIIBA, IUA and LMA and their relationship to the market
• Basic Knowledge of various classes of business within Lloyd’s, and facilities
• Experience of Presentations and demonstrations, including use of PowerPoint
• Knowledge of Future at Lloyd’s initiatives
• Standing up and presenting to large and small audiences

Competencies

• Working with People
• Delivering results and meeting customer expectations
• Applying expertise and technology appropriately
• Adapting and responsive to change
• Creative and innovative
• Persistent and determined
• Self motivation
• Confidence
• Owns tasks and problems through to resolution

Venquis is acting as an Employment Agency in relation to this vacancy.