Relationship Manager

LHV Bank; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading UK bank is seeking a Relationship Manager in London to nurture relationships with financial institutions and identify upselling opportunities. The ideal candidate has experience in fintech or banking, excellent communication skills, and a collaborative spirit. This role offers a competitive salary, benefits, and a hybrid working model with 2-3 office days each week.

Benefits

Competitive salary & progression

Open and inclusive culture

Hybrid working

Vitality Health Plan

5% employer pension contribution

28 days holiday plus additional days

Qualifications

• Experience in the banking or payments industry.
• Ability to identify upselling opportunities.
• Strong understanding of compliance regulations.

Responsibilities

• Nurture relationships with Financial Institutions.
• Identify upselling opportunities for clients.
• Collaborate with Risk Management and AML teams.
• Prepare memos for committees and management.
• Monitor industry trends and represent the brand.

Skills

Knowledge and experience within Fintech

Building and cultivating relationships

Excellent verbal and written communication skills

Organizational skills and attention to detail

Job description

LHV Bank, a fully licensed UK bank, specialises in Banking Services for global fintechs and SME Lending solutions. Our Retail Banking division provides a direct-to-customer banking proposition, including mobile apps (iOS & Android) and backend services leveraging modern cloud architectures (Kotlin/AWS).

As a leading Banking Services provider, LHV Bank delivers a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Over 200 renowned fintech companies, such as Airwallex, Currencycloud, Truelayer, and Wise, utilise LHV Bank to serve more than 10 million end customers and access a pool of 500 million potential customers across the UK and Europe.

LHV Bank gained its UK banking licence in May 2023 and launched into the retail savings market through deposit aggregators in August 2023. It launched its direct to customer retail banking proposition in late 2024. More information: lhv.com

We are looking for a Relationship Manager to join us at this exciting stage of our growth as we expand our services and bring new, innovative products to market. In this role, you'll have the support of senior team members, including Senior Relationship Managers, Business Development Managers, Onboarding Managers, Assistants, Implementation Managers, and API Support. This means you can focus on building strong client relationships, learning the industry, and growing your expertise while being guided by experienced professionals.

Please note this is a predominantly office-based role in London which will ask you to come in and collaborate with the team 2-3 days a week.

Duties And Responsibilities

• Nurturing relationships with regulated Financial Institutions through regular calls and meetings, offering innovative and flexible solutions to complex challenges.
• Proactively identifying upselling opportunities by continuously assessing and recommending the best product fit for your clients in the portfolio.
• Collaborating closely with our Risk Management and Anti-Money Laundering teams to ensure compliance with regulations and aligning with our risk appetite.
• Preparing compelling memos based on clients' business models and risk profiles, representing their interests at committees and Management Board meetings.
• Keeping a pulse on industry trends, remaining at the forefront of the evolving landscape.
• Serving as a brand ambassador for LHV, representing us at industry events and networking with key stakeholders.
• Flexibility to occasionally (and rarely) schedule calls outside of regular business hours to accommodate clients from different time zones.
• Ability to travel occasionally to see clients and attend industry conferences.
  
  

Skills And Experience

• Knowledge and experience within Fintech, banking or the payments Industry.
• Prior experience of building and cultivating relationships with clients in Banking or Financial Service's.
• Excellent verbal and written communication skills.
• Excellent organisational skills and good attention to detail.
  
  

Some Of Our Benefits

• Competitive salary & progression
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Medicash health plan (Level 3)
• 5% employer pension contribution
• Life assurance
• Income protection insurance
• 28 days holiday plus 3 additional days, bank holidays & further days for various key life events
• Team socials