Relationship Manager

InterQuest Financial Markets; City Of London; On-site; GBP 65,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Relationship Manager in Central London. You will support daily operations, ensure compliance with AML regulations, and manage customer inquiries. The role offers a salary of up to £80,000 along with an employee benefits package. Strong communication skills and CEMAP qualifications are essential. Experience in banking operations preferred.

Benefits

Employee benefits package

Great work environment

Opportunity for skill enhancement

Qualifications

• CEMAP qualification required.
• Knowledge of AML regulations necessary.
• Experience in customer service and banking operations.

Responsibilities

• Comply with Regulatory & AML policies.
• Manage customer inquiries and requests.
• Process mortgage applications accurately.
• Coordinate with Treasury and Settlement departments.
• Conduct periodic reviews for customer files.

Skills

CEMAP qualified

Up to date knowledge of AML regulations

Working knowledge of day-to-day banking activities

Communication skills with colleagues and customers

Arabic as a language

Tools

Core banking operating systems

Job description

Are you ready to take your career to the next level with an innovative and forward-thinking financial services provider? We're partnering with a dynamic organisation that is reshaping the industry and committed to delivering exceptional client experiences. This is an exciting opportunity to work as a Relationship Manager in a fast-paced, collaborative environment where your contributions will be valued, and your career growth is a top priority. The role will pay up to £80,000, excellent benefits and is based in Central London.

This is an exciting opportunity for an Relationship Manager to help provide day-to-day support for Relationship Managers, completing CDD reviews, account opening and payment tasks.

What is expected of the Relationship Manager?

• Comply with Regulatory & AML policies- this involves sanctions screening, PEP activity, large value transactions and high-risk country monitoring.
• Further investigations to ensure activity of customer falls in line with CDD/KYC protocols.
• Interdepartmental coordination to deliver high quality services. Namely between Treasury, Settlement and OPS.
• Process all mortgage applications in a compliant manner, without errors and right first time.
• Administrative work to ensure all customer files are up to date: this includes periodic reviews of all customer files to assess the adequacy of all presented documentation and KYC information.
• Ensure compliance with laws and regulations relevant to responsibilities by enrolling in workshops, training courses and/or obtaining relevant certifications.
• Ensure, where possible, customers are informed of any changes to the terms of reference relating to their accounts and the services provided by the bank.
• Ensure customers requests are completed- whether they are transfers, cash orders, cheque books, depositing cash and enquiries
• Meet all customer and performance KPIs
• Point of contact for customers
• Escalate risk matters to appropriate senior managers
• As part of your self-development manage a small portfolio of customers, getting to know them ensuring that where appropriate they have online banking access, debit cards and are aware of the products and services we offer.
• Achieve financial and non-financial objectives set

What we look for in a Relationship Manager?

• CEMAP qualified
• Up to date knowledge of AML regulations (JMLSG, FCA rules, 3rd EU Money Laundering Directive, The Money Laundering Regulations)
• Certified Role
• Working knowledge of day-to-day banking activities
• Good knowledge in using the banks core operating systems
• Communication skills with colleagues and customers
• Arabic as a language

What the Relationship Manager will receive?

• Up to £80,000 and Employee benefits package
• A great work environment in a wonderful Central London location
• The opportunity to learn, progress and enhance your skills

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.