Relationship Management Apprentice

NatWest Group; Liverpool; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a motivated Apprentice to join their Commercial Mid Market Team. This role offers a unique opportunity to gain hands-on experience while completing a Senior Financial Services Customer Advisor Level 3 apprenticeship. You'll receive comprehensive training, mentorship, and support to develop your skills in relationship management, customer service, and compliance. With a competitive salary and a flexible working environment, this apprenticeship is a great starting point for your career in financial services. Join a diverse team that values your contributions and supports your growth.

Benefits

Healthcare Benefits

Flexible Working Hours

25 Days Holiday

Retirement Fund Contribution

Qualifications

• Passion for learning and motivation to succeed.
• Ability to build and maintain relationships at all levels.

Responsibilities

• Liaise with customers to build sustainable relationships.
• Conduct service reviews and support customer contact strategies.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Customer Focus

Problem-Solving Skills

Analytical Skills

Planning and Organizational Skills

Education

GCSEs in Maths and English

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional – Commercial Mid Market Team.

• We’ll provide all the technical training you’ll need to be successful in your role.
• You’ll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme, please see our FAQs.
• Our people are the foundation that success is built on, so we’re passionate about supporting them. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices.
• This job does not meet Skilled Worker visa sponsorship requirements.

We thrive through diversity and value the variety of backgrounds, perspectives, and opinions in the room – and if you value this too, there’s a place for you with us.

What you'll do

As a Relationship Management Apprentice within our Commercial & Institutional – Commercial Mid Market Team, you will:

• Liaise with customers and prospective customers by focusing on building sustainable, long-term relationships, always prioritizing the customer experience and delivering positive outcomes.
• Conduct telephone meetings with customers, including service reviews and security/fraud checks. You may also attend face-to-face meetings occasionally.
• Support the management of customer contact strategies through diary planning and appointment bookings for Relationship Managers.
• Provide Relationship Managers with well-researched briefs and information for customer meetings.
• Contribute to risk management, ensuring compliance with the Bank’s requirements.
• Learn and understand the lending request process from start to finish, supporting its management.

What you’ll learn

Taking on an apprenticeship can be a great start or change for your career. You will receive support, guidance, training, and mentoring to help you reach your potential. Your line manager will set goals and an individual learning plan to help you complete professional qualifications or technical training.

Your learning journey will include:

• An understanding of how your organization fits within the financial services industry.
• Knowledge of the legal and regulatory framework of financial services and its application to your role.
• Understanding and fulfilling customer needs.
• Developing strong, effective relationships with colleagues.
• Analyzing and solving problems within regulatory and company policies.
• Growth and continuous improvement in your role.

The skills you'll need

We’re looking for individuals with a passion for learning, high determination, motivation, and drive to succeed. You should have strong communication, stakeholder management, and interpersonal skills to build and maintain relationships at all levels.

You’ll also need:

• A strong customer focus.
• An innovative and creative mindset.
• Good problem-solving skills, a proactive and inquisitive attitude, and the ability to challenge and offer solutions.
• An analytical, numerate, and logical skillset with adaptability to change.
• Good planning and organizational skills to prioritize and manage your time effectively.

What else you need to know

An apprenticeship is a development program. At NatWest, we offer apprenticeships for candidates with little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications, you may be overqualified and not meet the program criteria. Please review the FAQs before applying to ensure you meet the requirements.

Eligibility

It is preferable if you can provide evidence of Grade A-C or Level 4 Maths and English GCSEs or equivalents, but this is not mandatory to start as an apprentice. If you haven’t achieved these grades or cannot provide evidence, we will support you during your apprenticeship.

How we'll reward you

You will receive a competitive salary of £25,020.

Benefits include:

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our fully flexible reward program.
• A holiday entitlement of 25 days plus bank holidays.
• A monthly contribution to your retirement fund.

For more details, visit our rewards and benefits page.

Our working arrangements are flexible, including options for hybrid working and flexible hours, to help our people thrive.

This role is based in the United Kingdom, and all work must be carried out within the UK.

Hours

35 hours per week.

Job Posting Closing Date:

21/05/2025

Ways of Working: Hybrid