Relationship Management Apprentice

NatWest Group; Glasgow; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking passionate individuals for an apprenticeship in their Commercial & Institutional – Working Capital Sales Team. This role offers a unique opportunity to gain essential skills while receiving comprehensive training and support. As an apprentice, you will engage with customers, collaborate with colleagues, and contribute to the team's success. With a competitive salary and a range of benefits, this position is perfect for those eager to learn and grow in a dynamic environment. Join a community that values diversity and supports your professional journey.

Benefits

Flexible working hours

Generous holiday entitlement

Retirement fund contribution

Healthcare benefits

Lifestyle benefits

Qualifications

• Strong communication and interpersonal skills to build relationships.
• Analytical and problem-solving skills to address customer needs.

Responsibilities

• Support the sales team with customer research and pricing submissions.
• Collaborate with colleagues to deliver strong customer outcomes.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Problem Solving

Analytical Skills

Planning and Organisational Skills

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional – Working Capital Sales Team.

• We’ll provide all the technical training you’ll need to be successful in your role
• You’ll complete the externally accredited Providing Financial Services Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
• Our people are the foundation that success is built on, so we’re passionate about supporting them too. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices
• This job does not meet Skilled Worker visa sponsorship requirements

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us

What you'll do

As a Relationship Management Apprentice within our Commercial & Institutional – Working Capital Sales Team you will :

• Work across the wider Transaction Banking sales team to understand how our solutions support our customers to grow and thrive
• Support the sales team with customer research, call reports, tenders, propositions and pricing submissions
• Collaborate with our wider Commercial colleagues, understanding the power of the Commercial Mid Market franchise and working together to deliver success
• Working closely with originators to understand our customers’ needs and to provide solutions
• Support our delivery and contribution to deliver strong sustainable growth by working closely with the Sales team and helping deliver good customer outcomes
• Undertake intelligent risk taking by understanding risks and how we manage and mitigate these.

What you’ll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your learning journey will include:

• How to build and strengthen customer relationships over the phone, resolve queries, and work with a variety of teams across the organisation to meet customer needs
• How to investigate and analyse queries accurately, raising concerns with the relevant internal and external parties without delay, escalating where appropriate
• How to promote new digital services to encourage customers to use these channels

The skills you'll need

We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You’ll also need:

• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with the ability to adapt well to change
• Good planning and organisational skills with the ability to prioritise and manage your time effectively

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

How we'll reward you

You’ll join on a competitive salary of £25,020.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 25 days, plus bank holidays
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out ourrewards and benefits page.

Our people work differently depending on their jobs and needs. Fromhybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Hours

35

Job Posting Closing Date:

21/05/2025 Ways of Working:Hybrid