Relationship Executive

Robert Walters UK; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment firm in Manchester seeks a Relationship Executive to manage a diverse portfolio of Employee Assistance Programme clients. The successful candidate will have prior experience in account management and excels at building rapport with clients. This role emphasizes nurturing long-term relationships, negotiating renewals, and delivering exceptional service. Join a company committed to employee wellbeing with a range of benefits and a modern working environment.

Benefits

Generous holiday allowances

Private medical insurance

Enhanced pension contributions

Cash plans covering family members

Access to a free onsite gym

Qualifications

• Experience in account management or relationship management is essential.
• Strong written and verbal communication skills are required.
• Demonstrated ability to manage multiple priorities effectively.

Responsibilities

• Manage a diverse portfolio of Employee Assistance Programme clients.
• Nurture long-term client relationships through various communication methods.
• Negotiate renewals for 40-60 clients per month.

Skills

Account management

Client relationship

Customer service

Telephonic engagement

Tools

Microsoft Excel

CRM software

Job description

Relationship ExecutiveContract: PermSalary: £26,000 - £30,000 doe + £10k performance related bonusLocation: Manchester City Centre – on-siteHours: Mon-Fri (9 am-5 pm)

Keywords: account management, client relationship, renewal negotiation, customer service, portfolio management, up-selling, consultancy services, telephonic engagement, CRM management, performance bonus

This is a rare and exciting opportunity for you to join an industry-leading Employee Assistance Programme and Occupational Health provider as a Relationship Executive, based in the heart of Manchester City Centre. With a proven record of supporting over 85,000 organisations and positively impacting more than 13 million lives across the UK and Ireland, this organisation offers you the chance to be part of a business that is truly committed to growth, support, and making a difference.

What you'll do:

As a Relationship Executive based in Manchester City Centre, you will play a pivotal role in managing your own diverse portfolio of Employee Assistance Programme and Occupational Health clients. Your day-to-day responsibilities will centre around nurturing long-term partnerships by providing tailored support through telephonic engagement, virtual meetings, email correspondence, and occasional face-to-face visits. You will be instrumental in guiding clients through renewal negotiations—handling up to 60 renewals monthly—and ensuring that retention targets are consistently met or exceeded. In addition to delivering consultancy services on specialist offerings such as onsite training or CISM interventions, you will actively identify opportunities for up-selling further solutions that add value for both clients and the business.

• Manage your own portfolio of Employee Assistance Programme clients, intermediaries, and Occupational Health clients with annual contract values under £3,000.
• Proactively nurture client relationships to achieve high contract retention levels and ensure timely renewal of premiums issued.
• Engage regularly with clients via telephone, virtual meetings, email communications, and occasional external visits to deliver exceptional service standards.
• Oversee new client implementations by coordinating onboarding processes and ensuring seamless transitions for all stakeholders involved.
• Negotiate renewals for between 40-60 clients per month within your portfolio to maintain an impressive retention rate of 95%.
• Deliver consultancy services on specialist products such as onsite training sessions and Critical Incident Stress Management (CISM) to enhance client value.
• Identify opportunities to up-sell additional services with the aim of achieving at least £10,000 in new business per quarter.
• Secure three self-generated new business client wins each quarter by leveraging your understanding of client needs and market trends.
• Provide insightful feedback to senior management regarding evolving client requirements and market changes to help shape future propositions.
• Maintain accurate CRM records by updating client interactions daily and producing weekly reports on renewals, activities, outstanding tasks, and at-risk accounts.

What you bring:

To excel as a Relationship Executive in this thriving organisation based in Manchester City Centre, you will bring prior experience from account management or similar roles where building rapport with clients was central to your success. Your interpersonal skills will enable you to connect empathetically with diverse stakeholders, ensuring their needs are understood while fostering trust-based relationships that drive retention. .

• Demonstrated experience in account management or relationship management roles within service-led industries is highly desirable.
• Exceptional organisational skills with proven attention to detail when managing multiple priorities across a busy portfolio.
• Strong written communication abilities for crafting clear emails and reports as well as verbal skills adaptable for various audiences including clients and internal teams.
• Proficiency in Microsoft Office applications such as Excel for data analysis/reporting; Word for documentation; PowerPoint for presentations.
• A collaborative approach with the ability to work closely with colleagues across sales, bid teams, intermediaries, and direct clients.
• Comfortable working towards set targets including KPIs such as daily webinar talk time (75 minutes), premium renewal rates above 93%, contract renewal rates above 90%, and 35 calls per day.
• Ability to multi-task efficiently—balancing administrative duties with proactive client engagement within tight deadlines

What sets this company apart:

Joining this organisation means becoming part of an award-winning team renowned for its unwavering commitment to employee wellbeing—not just for its clients but also its own people. The company’s impressive track record of year-on-year growth is matched only by its dedication to creating an inclusive workplace where everyone feels supported in their professional journey. Employees enjoy access to an array of benefits designed around flexibility and security: from generous holiday allowances (including extra days after two- or five-years’ service) through private medical insurance after five years’ tenure; enhanced pension contributions; life insurance; profit share schemes; cash plans covering family members; season ticket loans; cycle-to-work initiatives; holiday season bonuses after three years; plus regular social events like Fab Friday featuring complimentary food/drink every month. The modern office boasts a free onsite gym available 24/7—making it easy for staff members to prioritise their health alongside their careers.

What's next:

If you are ready to take the next step in your career journey within a supportive environment that rewards dedication and teamwork—this could be the perfect opportunity for you!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates