Relationship Director - Retail & Wholesale | London, UK

Barclays; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Join Barclays as a Relationship Director in the Large Corporate team, focusing on retail and wholesale sectors. This role involves managing a diverse client portfolio, developing income, and ensuring high satisfaction through strategic relationships and effective risk management.

Qualifications

• Experience in leading deal teams for client transactions.
• Confident in personal and written communication.
• Good knowledge of corporate banking products.

Responsibilities

• Manage client relationships to identify financial goals and challenges.
• Design customized solutions addressing clients' specific needs.
• Guide clients in financial decisions and risk management.

Skills

Communication

Negotiation

Risk Management

Client Relationship Management

Education

Risk accreditation Level 1 or 2

Tools

Corporate Banking Products

Job description

Relationship Director - Retail & Wholesale

Job Description

Purpose of the role

To establish and nurture profitable partnerships with corporate clients. The role acts as a bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

Accountabilities

• Manage client relationships to identify financial goals, challenges, and risk tolerance; support data analysis from various sources, including investment portfolios and cash flows, to identify trends, insights, and areas for improvement.
• Research and understand industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design customized solutions addressing clients' specific needs, incorporating products and services from the bank's portfolio.
• Communicate value propositions, justify recommendations, and negotiate mutually beneficial terms.
• Guide clients in financial decisions, risk management, and wealth strategies; provide updates on market trends to maintain positive relationships.
• Assess financial, legal, and operational risks; implement measures to minimize potential losses.
• Document all interactions, transactions, and agreements for transparency and audit purposes; communicate findings to support product development and bank strategy.
• Monitor client satisfaction, revenue, and other metrics to evaluate relationship management effectiveness.
• Conduct market research to identify new opportunities, market trends, and customer needs for business growth strategies.

Vice President Expectations

• Contribute to strategy, drive requirements, and recommend changes; plan resources, budgets, and policies; ensure continuous improvement and policy compliance.
• If managing a team, define roles, plan for future needs, counsel on performance, and contribute to pay decisions; lead specialists to influence operations aligned with strategic priorities.
• Demonstrate leadership behaviors—Listen, Energize, Align, Develop—to foster an environment of excellence.
• For individual contributors, serve as a subject matter expert, guide technical direction, lead multi-year projects, and coach less experienced staff.
• Advise senior stakeholders on functional and cross-functional impacts and alignments.
• Manage risks through assessments, supporting governance and control agendas.
• Show leadership in risk management and control strengthening related to team activities.
• Understand organizational functions to support business goals.
• Collaborate across areas to stay aligned with business strategies.
• Create solutions through sophisticated analysis, comparing complex alternatives and adopting research outcomes.
• Build and maintain trusting relationships with stakeholders to achieve business objectives, using influencing and negotiating skills.

All colleagues are expected to embody Barclays' values—Respect, Integrity, Service, Excellence, and Stewardship—and demonstrate the Barclays Mindset—Empower, Challenge, Drive.

Join us as a Relationship Director in our Large Corporate team within the Retail and Wholesale sector, managing a diverse portfolio of clients across various sub-sectors like motor, food and drink, apparel, and industrial wholesale. The role involves developing income and ensuring high client satisfaction through deep, multi-stakeholder relationships, with a focus on risk management.

Essential Skills/Qualifications

• Experience in leading or being part of deal teams delivering client transactions, products, or services.
• Confident in personal and written communication; ability to negotiate and lead client meetings.
• Good knowledge of corporate banking products, including cash management, card payments, trade & working capital, and FX solutions.
• Risk accreditation Level 1 or 2 or demonstrable financial understanding with a plan to undertake Level 2 within 12 months.

Preferred Qualifications

• Established account management and business development skills.
• Debt finance appraisal skills relevant to corporate banking.
• Experience in organizing client events and entertainment.