Relationship Director, Healthcare and Hospitality and Leisure

Barclays; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading company in corporate banking is seeking a skilled Relationship Director to manage and develop a portfolio of clients in the Healthcare, Hospitality, and Leisure sectors. This role requires a blend of business development, financial acumen, and strong relationship management skills to ensure clients' financial needs are met. The successful candidate will demonstrate expertise in corporate banking products and a proven ability to establish long-term partnerships, driving mutual success for both the bank and its clients.

Qualifications

• Experience leading deal teams for client transactions.
• Strong written and verbal communication and negotiation skills.
• Familiarity with corporate banking products and services.

Responsibilities

• Manage and grow a portfolio of approximately 40 customers.
• Design customized financial solutions for clients.
• Conduct market research to identify new opportunities.

Skills

Client Relationship Management

Business Development

Corporate Banking Products

Negotiation Skills

Financial Analysis

Event Management

Job description

Relationship Director, Healthcare and Hospitality and Leisure

Only for registered members

London

GBP 60,000 - 100,000

Join us as a Relationship Director in our Healthcare, Hospitality and Leisure team within UK Corporate.

In the UK Mid Corporate Coverage business area of Corporate Banking, we seek to understand our clients’ objectives, opportunities, and challenges, and work with them to achieve their business ambitions. We offer expert industry insight across every sector: from manufacturing and technology to restaurants and law firms, working with product specialists to deliver the appropriate financial solutions for our clients.

As a Relationship Director, you will effectively manage, develop, and grow a portfolio of approximately 40 customers, each with a turnover of between circa £6.5 and £50m or having debt requirements in excess of £1m through excellent customer service and deepening relationships. You will proactively maximize all opportunities within your local market to attract and gain new customers to the Bank. Business development is a key focus of this role, and the goal is to secure 2 (or more) new to bank customers in each financial year or deliver client acquisition annualized income contribution of at least £150k from at least 2 new client business relationships.

Essential Skills/Basic Qualifications:

• The candidate should already have some experience in being part of or had led deal teams to deliver client transactions, products, or services.
• Confident and professional personal and written skills and client presence with the ability to call, meet, and negotiate with clients as the lead point of contact.
• Requires a good working knowledge of corporate banking products and services, including those linked to cash management, card payments, trade & working capital, and FX solutions being particularly relevant to the role.
• Credit skills and debt finance – has risk accreditation L1 or 2 or at a minimum a demonstrable financial understanding of business with the ability to undertake L2 within 12 months.
• Established or existing account management and business development skills and achievements.
• Previous experience of working within Healthcare or Hospitality and Leisure.
• Debt finance appraisal skills directly relevant to Corporate Banking.
• Familiarity with running events and/or client entertainment with senior guests.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role:

To establish and nurture profitable partnerships with corporate clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

Accountabilities:

• Management of client relationships to identify the clients' financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement, and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customized solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, risk management, and wealth management strategies and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships and implementation of measures to minimize potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
• Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs to develop strategies for business growth.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organization functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work for business-aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem-solving processes.
• Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.