Relationship Director

BARCLAYS; Nottingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

Barclays in Nottingham seeks an experienced Relationship Director to manage a portfolio of mid‑corporate clients within East Midlands. You will deepen relationships, oversee client profitability, and deliver tailored financial solutions from Barclays’ portfolio.

You will assess risk, coordinate with internal partners, and drive value for clients while upholding Barclays’ standards and governance. The role is based in the East Midlands Mid Corporate team, Nottingham.

Qualifications

• Commercial effectiveness focused on client outcomes.
• Risk management capability within a control environment.
• Business skills including solution delivery and decision-making.
• Strong communication, influencing and collaboration abilities.
• Stakeholder management and internal networking capabilities.

Responsibilities

• Manage and grow a portfolio of ~40 clients with turnovers or debt needs.
• Analyse client goals, risks, and opportunities to identify value
• Design customised solutions from Barclays' product portfolio.
• Communicate value propositions and negotiate favourable terms.
• Guide clients on financial decisions, risk and wealth management.
• Assess risks and implement measures to minimise losses.
• Document interactions and support product development and strategy.
• Monitor client satisfaction and revenue performance.
• Conduct market research to identify new opportunities and growth.

Skills

Commercial focus

Risk management

Business skills

Communication

Stakeholder management

Job description

Join us at Barclays as a Relationship Director working within the East Midlands Mid Corporate team. In the UK Mid Corporate Coverage business area of Corporate Banking we seek to understand our clients' objectives, opportunities and challenges, and work with them to achieve their business ambitions. In this role, you will effectively manage, develop and grow a portfolio of approximately 40 customers each with a turnover of between £6.5 and £50m or having debt requirements in excess of £1m through excellent customer service and deepening relationships.

To be successful as a Relationship Director, you should have:

• Commercial effectiveness, with a focus on client and customer outcomes.
• Risk management capability and experience operating within a control environment.
• Business skills, including solution delivery and decision-making.
• Communication, influencing and collaboration skills.
• Stakeholder management skills and the ability to build and maintain internal networks.

Other valuable skills may include:

• Knowledge of lending, pricing, risk and controls.
• Understanding of industry trends and the key drivers affecting business owners.
• Experience managing and developing client portfolios.
• A track record of business development and acquiring new clients.

This role is based in Nottingham

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To establish and nurture profitable partnerships with corporate clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
• Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breeaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.