Relationship Director

Barclays; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Relationship Director to enhance corporate client partnerships in London. This pivotal role involves managing a diverse portfolio, driving business development, and delivering tailored financial solutions. You will leverage your expertise to foster strong relationships, ensuring clients' needs align with the bank's offerings. This position offers a dynamic environment where your contributions will significantly impact client success and the bank's growth. If you thrive in a results-driven atmosphere and possess a passion for client engagement, this opportunity is perfect for you.

Qualifications

• Experience in managing client relationships and understanding financial goals.
• Proven success in business development and customer acquisition.

Responsibilities

• Manage client relationships to understand financial goals and challenges.
• Design tailored solutions addressing clients’ specific needs.

Skills

Client/Customer Focus

Risk Management

Delivering Solutions

Communication & Influence

Collaboration

Tools

Zeus

GPT

Job description

Join us as a Relationship Director within the UK Corporate team.

In the UK Mid Corporate Coverage business area of Corporate Banking, we seek to understand our clients’ objectives, opportunities, and challenges, and work with them to achieve their business ambitions. We offer expert industry insight across sectors such as manufacturing, technology, restaurants, and law firms, working with product specialists to deliver suitable financial solutions.

As a Relationship Director, you will manage, develop, and grow a portfolio of approximately 40 customers, each with a turnover between £6.5m and £50m or debt requirements exceeding £1m, through excellent customer service and relationship deepening. You will proactively maximize opportunities within your local market to attract and acquire new customers. Business development is key, with targets to secure at least 2 new-to-bank customers annually or generate a minimum of £150k in new client income from at least 2 new relationships.

Essential Skills:

• Commercial Effectiveness: Client/Customer Focus and Commerciality
• Control Environment: Risk Management
• Business Skills: Delivering Solutions and Decision Making
• Personal & Interpersonal Skills: Communication & Influence, Collaboration

Desired Skills:

• Technical knowledge of lending, Zeus, GPT, and post-sanction fulfilment
• Industry knowledge and understanding of key drivers for business owners
• Client portfolio management experience
• Proven success in business development and customer acquisition

You may be assessed on critical skills such as risk management, change, transformation, business acumen, strategic thinking, digital skills, and technical expertise.

This role is based in London.

Purpose of the role:

To establish and nurture profitable partnerships with corporate clients, acting as a bridge between the bank's offerings and clients' needs to ensure mutual benefit and long-term success.

Accountabilities:

• Manage client relationships to understand financial goals, challenges, and risk tolerance, analyzing data from various sources to identify trends and opportunities.
• Research industry trends, regulatory landscape, and competition to inform strategic recommendations.
• Design tailored solutions addressing clients’ specific needs, incorporating bank products and services.
• Communicate value propositions, justify recommendations, and negotiate terms beneficial for both parties.
• Guide clients in financial decisions, risk and wealth management, and market trend updates to foster positive relationships.
• Assess and mitigate financial, legal, operational risks, and document interactions for transparency and audit purposes.
• Monitor client satisfaction, revenue, and other metrics to evaluate relationship management effectiveness.
• Conduct market research to identify opportunities, trends, and customer needs, developing strategies for growth.

Vice President Expectations:

• Contribute to strategy, resource planning, policy management, and process improvements.
• If managing a team, define roles, plan for future needs, coach employees, and align activities with strategic priorities.
• Demonstrate leadership behaviors: Listen, Energize, Align, Develop.
• For individual contributors, serve as a subject matter expert, guide technical direction, lead assignments, and mentor others.
• Advise stakeholders on functional and strategic impacts.
• Manage risks, strengthen controls, and ensure compliance.
• Understand organizational functions to support business goals.
• Collaborate across units, develop solutions through analytical thinking, and build stakeholder relationships using influencing skills.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, Stewardship, and the Barclays Mindset: Empower, Challenge, Drive.