Relationship Case Manager

Powertutors; Redhill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A supportive education organization in Redhill is seeking a Relationship Case Manager. The candidate will connect students with suitable tutors, requiring strong interpersonal skills and a proactive attitude. Responsibilities include effective communication with families and problem-solving. The ideal applicant has a Bachelor's degree and is motivated by making a difference. This is a full-time position with benefits including bonuses and gym membership.

Benefits

Quarterly bonus

Yearly bonus

Casual dress

Company pension

Free parking

Gym membership

Health & wellbeing programme

On-site parking

Qualifications

• Proactive and confident in taking ownership.
• Friendly and energetic, good with people.
• Ability to stay calm under pressure.
• Motivated by purpose alongside performance.

Responsibilities

• Match students with suitable tutors based on their situations.
• Communicate effectively with families, tutors, and authorities.
• Problem-solve proactively when circumstances change.
• Collaborate with various departments for smooth operations.

Skills

Proactive ownership

Strong interpersonal skills

Calm under pressure

Creative problem-solving

Empathy

Education

Bachelor’s degree

Job description

Overview

Relationship Case Manager. Location: Redhill (4 days in office, Thursdays from home). Perks: Gym membership, health plan, and the opportunity to make a genuine difference.

Make things happen for young people who need it most. We’re looking for someone who’s switched on, full of energy, and ready to take ownership. As a Relationship Case Manager at Powertutors, you’ll be trusted to run with things, make smart decisions quickly, and build real relationships along the way.

You’ll play a key role in matching students with the right tutors, especially students who haven’t had the easiest time in school. It’s a role that requires care, curiosity and confidence. The families we support need someone who listens. Our tutors need someone they can trust. And our team needs someone who doesn’t wait to be told what to do.

What you’ll be doing

• Getting to know each student’s situation and what kind of tutor will work best
• Using initiative and creativity to find the right match, especially when there’s no obvious answer
• Keeping families, tutors and local authorities in the loop clearly, quickly and with care
• Solving problems calmly and proactively when things change (they often do)
• Working closely with recruitment, education and finance to make sure sessions start and run smoothly
• Spotting opportunities to improve how we work, grow relationships or expand impact

Who we’re looking for

• Proactive and confident taking ownership
• Friendly, energetic and good with people
• Someone who stays calm under pressure
• Happy juggling lots of moving parts
• Motivated by purpose as much as performance
• Creative in how you solve problems and get results

You don’t need to have worked in education, but you do need to bring energy, empathy, and drive. If you enjoy connecting the dots, keeping things moving, and making a real difference along the way you’ll fit in well here.

Benefits

• Quarterly bonus
• Yearly bonus
• Casual dress
• Company pension
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Schedule

Monday to Friday

Education

Bachelor’s (preferred)

Experience

sales: 3 years (preferred)