Relationship Banker - Norfolk, Virginia Area

Bank of America; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution in Norwich is seeking a Relationship Banker to engage with clients and assist them with self-service transactions, including mobile banking and ATMs. The ideal candidate has exceptional communication skills, strong adaptability, and experience in financial services. Responsibilities include managing client relationships, processing cash transactions, and ensuring a positive client experience. This full-time role offers an opportunity to contribute to clients' financial goals.

Qualifications

• Enthusiastic, highly motivated self-starter focused on client interests.
• Collaborates effectively to build strong relationships.
• Confidently identifies solutions for clients' needs.
• Communicates effectively with clients.
• Ability to adapt to new information and technology.

Responsibilities

• Engage clients and assist with self-service resources.
• Process cash transactions accurately.
• Build relationships with clients to meet financial needs.
• Manage financial center traffic and appointments.
• Drive client experience and manage cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School

Bachelor's Degree or relevant Associate's Degree

Job description

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Relationship Banker - Norfolk, Virginia Area, Norwich

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Client:

Bank of America

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cce43727699a

Job Views:

11

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Description

:

Description

:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

Executes the bank's risk culture and strives for operational excellence

Builds relationships with clients to meet financial needs

Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Grows business knowledge and network by partnering with experts in small business, lending, and investments

Manages financial center traffic, appointments, and outbound calls effectively

Drives the client experience

Manages cash responsibilities

Required Qualifications:

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

Is confident in identifying solutions for new and existing clients based on their needs

Communicates effectively and confidently and is comfortable engaging all clients

Has the ability to learn and adapt to new information and technology platforms

Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)

Applies strong critical thinking and problem-solving skills to meet clients' needs

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Efficiently manages time and capacity

Focuses on results while acting in the best interest of the client

Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutions

One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals

Six months of cash handling experience

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills:

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40