Relationship Banker - Niagara Falls, NY area

Bank of America; Aberfeldy; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution seeks a Relationship Banker to enhance customer experience through effective client engagement and transaction assistance. The ideal candidate will have a strong background in financial services, outstanding communication skills, and a commitment to operational excellence. This is a full-time role based in Aberfeldy, with industry-leading benefits and opportunities for professional development.

Benefits

Industry-leading benefits

Paid time off

Qualifications

• Enthusiastic self-starter with focus on results.
• Effective communication and client engagement skills.
• Ability to learn and adapt to new technology platforms.

Responsibilities

• Engage clients to assist with transactions and banking education.
• Build relationships to meet clients' financial needs.
• Process cash transactions accurately and efficiently.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

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Relationship Banker - Niagara Falls, NY area, Aberfeldy

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Client:

Bank of America

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a77148539159

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Description

:

Description

:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

• Is confident in identifying solutions for new and existing clients based on their needs.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).

• Applies strong critical thinking and problem-solving skills to meet clients’ needs.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity.

• Focuses on results, while acting in the best interest of the client.

• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

• Six months of cash handling experience.

• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills:

• Adaptability

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - Getzville - 2305 Millersport HWY - GETZVILLE PLAZA BC (NY7123), US - NY - Kenmore - 3588 Delaware Ave - DELAWARE SHERIDAN BC (NY7122), US - NY - Niagara Falls - 1263 N Military Rd - LASALLE BC (NY7125), US - NY - Tonawanda - 1188 Niagara Falls Blvd - NIAGARA FALLS BLVD BC (NY7134)Pay and benefits informationPay range$24.00 - $26.27 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.