Rehoming Coordinator

Dogs Trust Company Limited; Cardiff; On-site; GBP 25,000; Full time

Job summary

A leading dog charity in Cardiff is seeking a Rehoming Coordinator to help find loving homes for dogs and support adopters. The role involves providing excellent customer service, maintaining dog status in the kennels, and promoting dogs for adoption. Candidates should have experience in a rehoming center and strong communication skills. This position offers a salary of £24,907 per year plus benefits.

Qualifications

• Experience working in a rehoming centre environment.
• Ability to provide excellent customer service.
• Knowledgeable about dogs and their welfare.

Responsibilities

• Champion the rehoming journey providing excellent customer service.
• Maintain oversight of dog status across kennels.
• Promote dogs ready for adoption with engaging online profiles.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Knowledge of dog welfare

Job description

Rehoming Coordinator

Application Deadline: 2 October 2025

Department: Rehoming

Employment Type: Permanent - Full Time

Location: Cardiff

Compensation: £24,907 per year + benefits

Description

Looking to make a real difference to the lives of dogs and people?

As a Rehoming Coordinator at Dogs Trust, you'll play a key role in finding loving homes for our dogs, supporting adopters and helping reduce the time dogs spend in our care.

What does this role do?

As a Rehoming Coordinator you will:

• Champion the rehoming journey by providing excellent customer service, matching dogs to adopters, and arranging safe introductions, including occasional home visits.
• Maintain oversight of dog status across kennels, Foster and Home Stay, responding to enquiries and proactively seeking rehoming opportunities.
• Promote dogs ready for adoption by creating engaging online profiles and images, working closely with the Media Coordinator.
• Support the rehoming of long-term and complex dogs by liaising with the Behaviour and Welfare teams to communicate specific needs.
• Welcome and assist visitors during public opening hours, complete adoption paperwork, and contribute to kennel care as part of the wider team.

Could this be you?

With an experience of working in a rehoming centre environment you will have great customer service and communication skills. Knowledgeable about dogs and their welfare you will have good organisational and time management skills.

A little about us:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.