Regulatory Support Officer

Regulator of Social Housing (RSH); Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A UK regulatory body is seeking a Regulatory Support Officer to enhance regulation of social housing providers. This role requires strong communication and analytical skills, with responsibilities including coordination of regulatory activities and stakeholder engagement. The position offers hybrid working arrangements and a competitive salary, along with a commitment to diversity and inclusion in the workplace.

Benefits

33 days annual leave

Civil Service Pension Scheme

Flexible working arrangements

Qualifications

• Experience in housing, governance, risk management or regulatory environments.
• Ability to manage relationships with diverse stakeholders.
• Skills to produce summarized evidence assurance.

Responsibilities

• Coordinate and support regulatory work across various programmes.
• Conduct reviews to capture themes for process improvement.
• Engage with stakeholders for assurance gathering.

Skills

Communication skills

Analytical skills

Organizational skills

Job description

Overview

Regulatory Support Officer
Permanent/fixed-term: Permanent
Grade: 15

Summary: We are currently looking for two Regulatory Support Officers to join us at the Regulator of Social Housing.

With a career at RSH you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives, regulating a sector that houses 4 million people across England.

Working as part of our Regulatory Engagement Directorate, you will support the delivery of effective regulation of landlords as we make sure they are well run and financially viable. Our regulation continues to drive social landlords to deliver improvements in the safety and quality of homes and engage with tenants in the delivery of services.

Responsibilities

• Lead on the co-ordination and support for delivery of regulatory work across programmes of analysis, engagement and inspections delivered by frontline regulators.
• Carry out review and analysis to capture themes and learning, feeding into continuous improvement of processes and ways of working.
• Engage with landlords and other stakeholders to support assurance gathering, follow up on referrals and undertake less complex casework.
• Assist in the programming, coordination and delivery of the directorate’s programme of regulatory inspections and responsive work.
• Ensure regulatory work is delivered in an effective, efficient and timely way that aligns with corporate objectives and values.
• Provide opportunities to gain experience, skills and knowledge in how we regulate landlords to deliver our purpose and drive improvements for tenants.

Qualifications and Experience

• Sound understanding of the regulator’s role and relevant experience in housing, governance, risk management or another regulatory environment.
• Strong verbal and written communication skills with the ability to manage relationships with a wide range of stakeholders.
• Good analytical evaluation skills with the ability to produce summarized evidenced assurance.
• Ability to work across team boundaries in a collaborative and inclusive way; strong organisational skills to support management of programmes and projects to meet deadlines.

General Information

Why work at RSH?

We offer a range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Flexible and hybrid working and family-friendly policies that support work-life balance are highlighted as key staff benefits, along with a staff discount scheme, cycle to work scheme, a health screening and other well-being benefits. Full information on this and our other benefits is available on our website.

Location

We operate a hybrid model with a mix of office and home working and offer flexible working arrangements. This role can be based at any core office in Manchester, Leeds, Birmingham or Bristol. Manchester and Bristol offices will relocate during 2025/26 but remain in the city centre. Some roles involve travel within England between offices and some involve onsite visits to social housing providers.

Interviews

Interviews are expected to take place on 6th and 7th November and will be held via Microsoft Teams. This is expected to be a one-stage process.

Benefits and Salary

We offer a competitive salary and a range of benefits; full information is available on the website.

The salary for this role is a spot salary within the given range, normally the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.

Things you need to know

Application process

For more information on the role, please see the attached Role Profile. To apply, please complete the online application form on the RSH careers site detailing your experience. Provide a supporting statement or answer role-related questions showing how you meet the criteria. Guidance on the application process is available on our website.

Candidates must have valid right to work in the UK and must meet Civil Service Nationality Rules. We are unable to provide sponsorship. Please see our website for more information.

Commitment to equality and diversity

Our anonymous shortlisting process helps ensure fair recruitment decisions based on skills and experience. We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment. We welcome applications from individuals of all backgrounds to create a diverse and inclusive workplace where everyone can thrive.