Regulatory Scheme Analyst

Utilita Energy; Eastleigh; Remote; GBP 27,000; Full time

Job summary

An established industry player is seeking a Regulatory Scheme Analyst to join their Industry Operations department. This entry-level role focuses on executing regulatory scheme processes and ensuring compliance with regulations. You will assist customers in completing applications and investigate data anomalies. With a commitment to sustainability and customer support, this innovative firm offers a supportive environment for career growth and development. If you are detail-oriented and passionate about helping customers, this position is an excellent opportunity to make a positive impact.

Benefits

Bonus Scheme

Career progression

25 days annual leave

Health care scheme

Employee Assistance Programme

Paid volunteering day

Pension contributions

Wellbeing resources

Qualifications

• Experience with regulatory schemes like Warm Home Discount.
• Strong communication skills for customer support.

Responsibilities

• Ensure execution of regulatory scheme processes.
• Investigate data anomalies and support business understanding.

Skills

Attention to detail

Written communication

Customer service

Education

Degree in relevant field

Job description

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Job Title:

Regulatory Scheme Analyst

Location:

Remote/ Chandlers Ford

Salary:

£26,208

Hours:

Monday- Friday (8am-5pm)

Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.

Are you passionate about ensuring our customers get the support they need?

Do you have a keen attention to detail?

If so, we have an exciting opportunity to join us as a Regulatory Scheme Analyst in our Industry Operations department.

What does this role involve?

As a Regulatory Scheme Analyst, you will ensure the successful execution of regulatory scheme processes including WHD, Green Deal, FITs and SEG etc in line with scheme regulations and guidance.

Day To Day You Will

• Clear process exemptions and investigate data anomalies;
• Support the business with its understanding of regulatory schemes;
• Assist customers complete their applications for relevant schemes.

Who are we looking for?

Your prior experience working with schemes such as the Warm Home Discount will empower your customer-first attitude to support our customers and the wider business.

Relaying accurate information is key, therefore you will have good written communication skills and have a great eye for detail.

Our employees, just like our customers, come from all walks of life, and we’re committed to championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

The Important Things! (FYI Benefits available from your first day!)

• Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
• Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
• Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
• Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
• Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
• Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
• Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
• Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
• Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
• Pension – we contribute 4% of your salary when you contribute 5%.

About Us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales
• Utilities

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