Regulatory Queries & Correspondence Coordinator

United Utilities; Warrington; Hybrid; GBP 41,000 - 55,000; Full time

Benefits offered by this job

26 days annual leave

Competitive pension with up to 14% on-

Performance related bonus up to 7.5%

Company funded healthcare plan

MORE Choices flexible benefits

Salary Finance and Wealth at Work

Electric vehicle scheme

Enhanced parental leave

Job summary

United Utilities is seeking a Regulatory Queries & Correspondence Coordinator in Warrington, hybrid working pattern. You will coordinate regulatory queries, manage governance cycles and support regulatory engagement across major programmes.

You'll build relationships with stakeholders, maintain audit trails and drive improvements in processes and reporting while ensuring compliance and governance standards are met. This is a critical role in delivering complex programmes.

Qualifications

• Experience in PMO, programme support or governance roles.
• Experience in regulated industries such as utilities or infrastructure.
• Experience coordinating governance meetings and producing agendas and minutes.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, SharePoint).

Responsibilities

• Coordinate regulatory queries and information requests from receipt to resolution.
• Manage governance meetings: agendas, papers and action logs.
• Support programme reporting cycles and governance activities.
• Maintain governance schedules and forward planning.
• Lead day-to-day management of Regulatory Interactions System.
• Drive process improvements for efficiency and compliance.
• Provide training and guidance to stakeholders.

Skills

PMO experience

Governance support

Regulatory engagement

Stakeholder management

Microsoft Office

Tools

Excel

Outlook

PowerPoint

SharePoint

Job description

Regulatory Queries & Correspondence Coordinator | Warrington | Hybrid | £48,089

United Utilities is looking for a Regulatory Queries & Correspondence Coordinator which is a newly created role that combines programme coordination, PMO support, governance administration and regulatory engagement.

Working closely with the Project Controls Manager, you'll play a key role in coordinating regulatory interactions, supporting governance activities and helping to ensure major programmes are delivered with consistency, control and professionalism.

This is a fantastic opportunity to gain exposure to high profile programmes while developing your experience across governance, programme support and regulatory engagement. From collaborating with stakeholders across the business to supporting critical governance activities and driving process improvements, you'll have the opportunity to make a visible impact while building a broad and valuable skillset.

This could be the perfect role for you if you enjoy creating structure, providing coordination and keeping important activities moving forward.

What You'll Be Doing

Regulatory Coordination & Stakeholder Management

• Act as the central point of coordination for regulatory queries, correspondence and information requests.
• Manage workflows from receipt through to resolution, ensuring timely responses and clear audit trails.
• Build trusted relationships across the business and with key regulatory stakeholders, handling sensitive information with professionalism, integrity and discretion.
• Coordinate governance meetings, prepare agendas and papers, and maintain accurate records of decisions and actions.
• Support key programme reporting cycles and governance activities, ensuring stakeholders have the information they need at the right time and competing priorities are effectively managed.
• Maintain governance schedules and forward planning to support successful programme delivery and informed decision making.

Regulatory Systems & Continuous Improvement

• Lead the day to day management of the Regulatory Interactions System, ensuring high quality information and effective user engagement.
• Drive improvements to processes, reporting and system capability to enhance efficiency and compliance.
• Provide training, guidance and support to stakeholders to encourage consistent use of regulatory processes.

Reporting, Insight & Assurance

• Produce reports, dashboards and insights that track regulatory activity, performance and emerging risks.
• Analyse trends and performance data to identify risks, highlight emerging themes and support informed decision making and regulatory readiness.
• Ensure documentation, records and programme artefacts are maintained to robust governance and audit standards.
• Maintain key programme controls documentation, including risks, issues, changes, dependencies and reporting artefacts.
• Carry out quality checks to ensure information is complete, accurate and ready for governance review.
• Bring a methodical and detail focused approach to programme controls, ensuring information is accurate, auditable and ready to support effective decision making.

What We’re Looking For

• Experience in a PMO, programme support, programme coordination or governance support environment.
• Experience working within a regulated industry such as utilities, water, infrastructure or a compliance focused environment.
• Experience coordinating governance meetings and producing agendas, papers, minutes and action logs.
• Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint and SharePoint.

Why This Role

This is an opportunity to join United Utilities in a brand new role where you'll have the chance to make a genuine impact from day one. You'll gain exposure to major programmes, regulatory activity and senior stakeholders, giving you a unique platform to broaden your experience and build a strong understanding of programme governance and regulatory engagement.

You'll have the opportunity to develop a diverse skillset spanning programme coordination, PMO support, governance, reporting, stakeholder management and continuous improvement, making this an excellent role for someone looking to grow your career within a complex and highly visible environment.

And most importantly, you'll be part of an organisation that delivers an essential service to millions of customers every day, giving you the opportunity to contribute to work that has a real and lasting impact.

• 26 days’ annual leave, rising by one day for each completed holiday year (served up to a maximum of 30days) plus 8 bank holidays
• Competitive pension with up to 14% employer contribution and life cover
• Performance related bonus of up to 7.5% plus recognition awards
• Company funded healthcare plan and wellbeing support including mental health resources and Employee Assistance Programme
• Access to discounts, gym savings, and flexible benefits through MORE Choices
• Financial wellbeing support including Salary Finance and Wealth at Work
• Electric vehicle scheme and ShareBuy options
• Enhanced parental leave

Note: At United Utilities, we believe people are more than just applications. Every application is personally reviewed by our recruitment team and hiring manager. We do not use AI or automated screening tools to assess applications.