Regulatory Operations Manager

Moneycorp; Coventry; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Who We Are

Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, Gibraltar and Brazil!

With 600+ employees, Moneycorp prides itself in attracting some of the world’s top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business.

Your Next Challenge

The Regulatory Operations Manager will be responsible for overseeing the planning, execution, and successful completion of environmental remediation projects. You will collaborate with cross-functional teams, monitor project progress, ensure compliance with regulations, and provide leadership to your project team to deliver first class service with operational excellence and regulatory compliance.

This role will require working closely with all client facing teams and support functions applying our 7 principles:

1. Deliver a world-class client experience.
2. Maximise the value of FX and Payments to grow profitability.
3. Strengthen our sales and dealing capabilities.
4. Create a great colleague journey.
5. Empower our regions.
6. Protect our license to operate (regulatory compliance).
7. Support the Group ambition.

You will:

• Proactively assess and improve the customer experience both digitally and offline.
• Be comfortable communicating at Executive Level.
• Have experience in the Financial Services industry, understand consumer duty and good experience with complaint management.

Key Accountabilities

Project Management

• Lead and manage remedial projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Stakeholder Management: Collaborate with internal and external stakeholders, including regulatory bodies, to ensure effective communication and implementation of remedial actions.
• Reporting: Prepare detailed reports on project progress, risks, and outcomes for senior management and regulatory bodies.

Procedural Processes

• Develop, implement, and refine procedural processes.
• Identify opportunities for process improvements and implement best practices to enhance the effectiveness of remedial actions.

Leadership and People Management

• Manage and mentor a team of project coordinators and analysts, providing guidance and support to ensure project success.

Regulatory compliance

• Ensure all remedial actions comply with regulatory requirements, including Consumer Duty regulations, and internal policies.
• Consumer Duty: Implement and monitor projects that uphold the firm's commitment to consumer duty, ensuring fair treatment of customers and addressing any issues that arise.
• Conduct thorough risk assessments to identify areas requiring remedial action and develop strategies to address these risks.

Person Specification

Essential

• Project Management experience in a firm regulated by the Financial Conduct Authority.
• In-depth understanding of regulatory requirements, consumer duty standards, Complaint Management and the Financial Ombudsman Service and risk management practices in the financial services sector.
• Recruiting and managing a project team.
• Able to identify their own strengths and weaknesses and surround themselves with team members or colleagues from around the business to ensure the appropriate skills are present to deliver.
• Excellent organisation, prioritisation and delegation skills; ensuring tight deadlines and quality is maintained.
• Identifying innovative solutions to challenging situations.
• Resilient to change, adapting to new situations with confidence where parameters may not always be clear.
• Strong interpersonal skills; building rapport and effective relationships. Well-developed verbal and written communication skills including tact, diplomacy and sensitivity.

Desirable

• Experience in a firm regulated by the Financial Conduct Authority, with regards to:
• AML/CTF.
• KYC and Customer Due Diligence.
• Experience of Payments Infrastructure.
• Compliance background would be an advantage but is not a requirement.

Skills

• M365 Office products (Outlook, Excel, Word, PowerPoint, Visio).
• Able to create analytics and reports for senior leadership team.

Education

• Higher education or University Degree.

Personal Attributes

• Detail-oriented and organized.
• Ability to work under pressure and meet tight deadlines.
• Strong leadership and team management skills.
• Proactive and self-motivated.

Please note: This is a full-time, permanent position based in our Coventry Office with an opportunity to work hybrid.

What you get in return: This role offers a competitive salary along with a benefits package including 25 days holiday plus a day off for your birthday, a pension scheme, BUPA private medical insurance, and more.

Interested? If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network.

Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

Connect with us

For company news, announcements and market insights, visit our News Hub.

You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management.