Regulatory Information Advisor

Thames Water Utilities Limited; Reading; Hybrid; GBP 47,000 - 53,000; Full time

Benefits offered by this job

Generous Pension Scheme

Personal Medical Assessments

Cycle to Work

Life Assurance

Job summary

Thames Water is seeking a Regulatory Information Advisor to mitigate enforcement risk by responding to Environment Agency information requests and coordinating with the legal team. The role requires gathering information, fact-checking, and providing robust written responses.

You will work with multiple stakeholders, interpret data, and contribute to enforcement-risk management across the business. Some travel to sites may be required.

Qualifications

• Hold a degree or equivalent.
• Strong ability to interpret data and communicate results.

Responsibilities

• Respond to Environment Agency information requests within deadlines via written correspondence.

Skills

Project management

Interpersonal skills

Communication

Data interpretation

Microsoft Excel (advanced)

Report writing

Education

Degree or equivalent

Tools

Microsoft Office Suite

SharePoint

Job description

Job title Regulatory Information Advisor Ref 46045 Division Strategy & External Affairs Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary £46,565 - £52,750 per annum, depending on experience Job grade B Closing date 26/10/2026

This is an exciting opportunity for an individual to contribute to Thames Water’s mitigation of enforcement risk as a result of water discharge non-compliance against an environmental permit and/or pollution incident. You will be part of a team responding to the Environment Agency (EA) across a variety of communication mediums.

This high-profile role will involve working with our legal team and the Environment Agency (EA). As a result, you will gain exposure across the business at all levels and have the opportunity to contribute towards the company's wider environmental function.as a result of water discharge non-compliance against an environmental permit and/or pollution incident. You will be part of a team responding to the Environment Agency (EA) across a variety of communication mediums.

What you will be doing as Regulatory Information Advisor

The paramount focus of this role will be to respond to EA informal requests for information within the agreed deadline via written correspondence. You will need to work closely with multiple stakeholders across the business to gather the relevant information and act as a level of assurance by assessing whether the mitigation and actions to reduce the risk of recurrence are robust enough to satisfy the EA. You will also need to interrogate the information request in the first instance in order to understand if the basis of the request is factually correct and if not, you will need to clarify the facts as part of your prepared written correspondence.

Our team objective is to mitigate any enforcement action potentially taken by our regulator because of a pollution incident or non-compliance. As such, you may get the opportunity contribute towards the team’s wider information and enforcement risk function.

What you should bring to the role

• Ability to project manage and work under your own initiative whilst managing your workload by prioritising it effectively with a level of commitment, ensuring both individual and team deadlines are achieved
• Hold a degree or equivalent.
• Able to work within a team environment with excellent interpersonal and organisation skills
• Confidence and ability to communicate with multiple internal and external stakeholders on a day-to-day basis. This will be across a variety of communication mediums.
• Ability to produce reports, incident reviews and interpret data, and communicate this verbally as well as written
• Ability to manage and interpret large data sets and different types of data (quantitative and qualitative)
• Good understanding of Microsoft Office Suite and SharePoint
• Good level of professional writing skills, proofreading and document-management capability
• Ability travel to sites across our entire Thames Water area for site visits, training & team activities where required
• Ability to understand the Environment Agency’s Common Incident Classification Scheme (CICS), Water Industry Regulation Incidents (WIRI) and Compliance Classification Scheme (CCS), National Compliance Assessment Database (NCAD)
• Relevant experience in an applicable sector, operational role, technical position or knowledge of wastewater and/or clean water processes would be advantageous
• Previous experience of working with legal privilege
• Experience of working with Environmental and Water Industry Legislation and Regulation
• Previous experience of contributing to regulatory assurance, incident review, enforcement-risk management or process improvement
• Experience of using approved AI-enabled tools to support drafting, proofreading, data analysis or process improvement with appropriate verification of outputs
• Skilled in applying advanced Excel techniques to analyse, reconcile or present regulatory information
• Driving license and access to own car would be advantageous

What’s in it for you?

• Competitive salary of £46,565 - £52,750per annum, depending on experience
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Performance-related pay is directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Personal Medical Assessments – Open to all once a year
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.