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Computershare UK is seeking an experienced professional to join the Operational Governance function in Bristol. The role focuses on producing MI and overseeing CASS/Consumer Duty compliance across the business, with collaboration across policy, training, and audit activities.
You will develop expertise by advising business units, shaping improvements, and contributing to governance forums. The role emphasizes accuracy, regulatory knowledge, and strong stakeholder communication.
Location: Bristol, Hybrid
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
You play a key role within our Operational Governance function, supporting CIS in delivering CASS and Consumer Duty compliant processes and outcomes. You’ll develop your expertise by advising business units, shaping improvements, and working across areas such as MI production, policy management, CASS Resolution Pack maintenance, and training collaboration building the skills needed to influence strong governance and regulatory excellence.
You will be responsible for producing and analysing Management Information (MI) relating to Conduct Risk, Consumer Duty, and CASS to support effective oversight and decision-making. Additionally, you will review, update, and maintain CASS and Consumer Duty policies to ensure they remain compliant, current, and fit for purpose. The role also involves maintaining the firm’s CASS Resolution Pack (RP), ensuring its accuracy and completeness, as well as collaborating with the central training team to develop and deliver relevant training content that promotes regulatory awareness and adherence across the business.
A strong grounding in FCA regulations, with hands-on knowledge of CASS and Conduct Risk frameworks within financial services. Proven ability to analyse data and produce high-quality MI that supports effective governance and decision-making. Excellent communication and collaboration skills, enabling you to advise stakeholders and deliver impactful training.
And a proactive, detail-oriented approach with the ability to manage priorities and drive continuous regulatory improvement.
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.