Regulatory Assurance & Service Improvement Manager

Tower Hamlets Council Pension Fund; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join Tower Hamlets Council as a Regulatory Assurance & Service Improvement Manager. This leadership role in the Housing and Regeneration Department focuses on delivering regulatory improvements and enhancing housing services for residents. Ideal candidates will possess strong analytical skills and knowledge of the Social Housing Sector. This is a dynamic opportunity to contribute to a vital public service.

Qualifications

• Experience in Regulatory environments.
• Strong knowledge of the Social Housing Sector.

Responsibilities

• Lead the Regulatory Assurance Team and oversee the Tenant Scrutiny Panel.
• Support business change, policy, and service improvement.

Skills

Data-driven

Analytical

Knowledge of best practices in Social Housing

Job description

Town Hall
160 Whitechapel Road
LONDON
E1 1BJ

Regulatory Assurance & Service Improvement Manager

LBTH Council is committed to delivering first-class public services, focusing on residents and building the largest number of new council homes in a generation. A career with LBTH offers opportunities to excel.

We provide a supportive, friendly, diverse, and flexible work environment where employees can thrive. Our enthusiastic team is dedicated to delivering services they are passionate about.

The Role & Responsibilities:

We are seeking an individual with a strong commitment to affordable housing to join our Regulatory Assurance Team as a Regulatory Assurance and Service Improvement Manager.

This is an exciting time to join the Council’s Housing and Regeneration Department, having recently undergone inspection from the Regulator of Social Housing. The post-holder will play a key role in helping us deliver our "Your Voice, Our Action" regulatory Improvement Plan.

The ideal candidate will have experience operating in Regulatory environments, be data-driven and analytical, with strong knowledge of the Social Housing Sector. Reporting to the Head of Regulatory Assurance within the Strategy, Policy and Regulatory Assurance division, this leadership role heads our business development team, oversees the Tenant Scrutiny Panel, and supports the directorate with business change, policy, and service improvement. The role also involves improving data across the service and translating insights into action.

Knowledge of best practices in Social Housing, understanding of the RSH Consumer Standards, and familiarity with Tenant Satisfaction Measures and regulatory returns are essential.

This role will support the delivery of genuine co-regulation and excellent housing services for residents. It is a dynamic and exciting opportunity to join this team.

This is a 12-month fixed-term contract.

Tower Hamlets' vision is that: people are aspirational, independent, and have equal access to opportunities; residents are proud of and love their borough; and the council is outcomes-based, innovative, and collaborative. We seek applicants who embody our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets is committed to a zero-tolerance approach to all forms of discrimination and aims to employ a diverse workforce reflective of our community. We also strive to eliminate social and economic disadvantages.

We welcome applicants interested in flexible working arrangements and those residing in the borough.