Registry Systems and Data Manager

Goldsmiths, University of London; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Goldsmiths, University of London is seeking a dedicated manager for its Student Systems and Data team. This role involves overseeing critical student-focused systems, ensuring operational continuity, and driving process improvements. Applicants should have a degree, relevant experience in managing teams, and a strong understanding of higher education systems. The position offers generous benefits, including annual leave and professional development opportunities.

Benefits

28 days annual leave

6 paid closure days

Defined benefit pension scheme

Support for professional development

Wellbeing initiatives

Agile working environment

Qualifications

• Educated to degree level with technical experience.
• Knowledge of academic and administrative functions.
• Experience in managing a team and customer service management.

Responsibilities

• Manage the student systems and integrations team.
• Ensure continuity of system operations and process improvements.
• Foster a culture of continual improvement across Student Administration.

Skills

Team Management

Customer Service

Database Management

IT Software Knowledge

Education

Degree level education

Job description

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department
The Student Academic Services Directorate is the part of Goldsmiths Professional Services that leads on the development and provision of outstanding student facing services. The Directorate is responsible for ensuring that every student at Goldsmiths has an excellent student experience and provides services across the student and academic lifecycle from application to graduation.

About the Role
Student Systems and Data team, working within the Registry, is responsible for all the student-focused business critical systems and is pivotal in ensuring the implementation of effective education administration across the College.
The role is responsible for managing the team supporting student systems and integrations.
The role holder will be expected to be a point of authority and will be responsible for ensuring the day-to-day continuity of system operations, as well as overseeing process improvements and fostering a culture of continual improvement across the Student Administration.

About the Candidate

You will be educated to degree level with technical experience of working with databases and IT software. Knowledge and understanding of core academic and administrative functions in higher education. Experience of managing a team. Experience of customer service help desk query management.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes.
Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.