Registry and Student Services Officer

University of London; Greater London; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established institution in the heart of London is seeking a Registry and Student Services Officer. This pivotal role involves managing student records, ensuring smooth program operations, and enhancing student experiences. The ideal candidate will possess strong administrative skills, a degree-level qualification, and a passion for supporting students in their academic journey. Join a diverse and inclusive environment that values your contributions and offers a hybrid working framework, allowing flexibility in your work-life balance. If you are ready to make a difference in higher education, this opportunity is for you!

Qualifications

• Qualified to degree level or equivalent professional experience in HE administration.
• Knowledge of student-facing and university administration is essential.

Responsibilities

• Administer all aspects associated with the masters programmes.
• Serve as the first point of contact for student queries.

Skills

HE administration

MS Office applications

Communication skills

Student engagement

Education

Degree level qualification

Equivalent professional experience

Job description

The School of Advanced Study

The School of Advanced Study, University of London, is a unique institution in UK higher education. Comprising a set of postgraduate institutes and a variety of central academic initiatives, it is located within the Bloomsbury precinct of the University in the intellectual heart of London. It is the UK’s national and international centre for the support, promotion and facilitation of research in the humanities, broadly defined. It does this in collaboration with other organisations, notably the Arts and Humanities Research Council (AHRC), the British Academy (BA), learned societies and government agencies.

The institutes of the School are:

1. Institute of Advanced Legal Studies
2. Institute of Classical Studies
3. Institute of Commonwealth Studies
4. Institute of English Studies
5. Institute of Historical Research
6. Institute of Modern Languages Research
7. Institute of Philosophy
8. Warburg Institute

Central academic initiatives include:

1. The Human Rights Consortium
2. Public Engagement: ‘Being Human’ UK National Humanities Festival
3. Visiting Fellows Programme
4. The Human Mind Project
5. Centre for Post-Colonial Studies
6. Centre for Latin American Studies

The Role

The Registry and Student Services Officer is responsible for administering all aspects associated with the masters programmes; this includes processing student record changes and maintaining up-to-date student records on SITS. The post holder will be the first point of contact for current student queries and will liaise with module tutors to ensure the smooth running of teaching programmes. They will play a full role in registration, including monitoring progress and managing assessment, liaising with course directors to assist in the creation of conditions conducive to award.

To succeed in this role, you must be qualified to degree level or have equivalent professional experience in HE administration. Knowledge and experience of student-facing and university administration is essential, as is a proficiency in the use of MS Office applications. You will also have the ability to communicate effectively at all levels and in all styles, and ability to interact with potential and current students in a way which enhances their experience.

For a full role profile, please refer to the job description below.

Further Information

To be considered for this opportunity, please submit your Application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 5^th January 2025.

Interviews will be conducted in person in the week commencing 20^th January 2025.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

Preferential consideration will be given to the University redeployment pool.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented in senior levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

Pursuing excellence in education and equal opportunities.

www.london.ac.uk