Registration-Switchboard Clerk (Casual) - Pemberton Health Centre

Providence Healthcare; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a compassionate team as a Registration-Switchboard Clerk in a vital health care role. As the first point of contact at a health centre, you'll play a crucial role in patient experience, handling registrations, and ensuring smooth communication. This position offers growth opportunities in a supportive environment that values diversity and fosters professional development. Located in the stunning Sea-to-Sky region, this role not only promises a fulfilling career but also a beautiful lifestyle amidst nature and community.

Benefits

Growth opportunities

Inclusive culture

Qualifications

• Grade 12 and two years' recent, related experience or equivalent.
• Ability to keyboard at 40 w.p.m. and knowledge of medical terminology.

Responsibilities

• Register patients and collect personal, demographic, and payment information.
• Operate the switchboard and manage urgent requests for patient information.
• Perform general clerical tasks including typing and filing.

Skills

Keyboarding

Medical Terminology

Education

Grade 12

2 years related experience

Job description

Salary

The salary range for this position is CAD $27.56/Hr.

Summary

Be the First Point of Contact in a Vital Health Care Role

Are you an organized, people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team as a Registration-Switchboard Clerk at the Pemberton Health Centre. In this essential frontline role, you’ll be the first point of contact for patients and visitors—setting the tone for their health care experience and ensuring smooth administrative and communication processes.

What You Will Do:

As a Registration Clerk, you will perform a variety of registration and switchboard functions such as registering patients for emergency services and diagnostic procedures in the computerized admission/discharge/transfer system. You will process admissions, transfers, and discharges. Operate the computerized telephone exchange, locate personnel through pagers, answering services, and the public address systems, and respond to emergencies. Perform reception, records management, and other related clerical functions as required.

What You Bring

Education & Experience:

• Grade 12 and two years' recent, related experience or an equivalent combination of education, training, and experience.

Skills and Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.

What We Offer

What We Offer:

• A competitive salary: $27.56
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity, and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

About HIM:

This position is part of Health Information Management (HIM), a leader in the collection, storage, and distribution of patient information across British Columbia. HIM is a consolidated Lower Mainland department of Providence Health Care, supporting Fraser Health, Vancouver Coastal Health, the Provincial Health Services Authority, and Providence itself. With approximately 1,450 staff across 40 locations, HIM provides a broad range of services in Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional corporate services include Strategic Planning, Projects & Business Optimization, and Culture & Communications. HIM fosters an environment of growth and development—offering support and opportunities for staff to flourish across our diverse service areas.

Your Day to Day:

• Register patients by collecting personal, demographic, and payment information using hospital systems.
• Assign or verify Personal Health Numbers (PHNs) using HealthNet and other databases.
• Prepare registration documents, obtain signatures, and apply patient ID bands.
• Collect payments, issue receipts, explain deposit policies, and manage patient valuables.
• Arrange and process documentation for patient transfers to other facilities.
• Review and update patient records, file documents, and photocopy information as needed.
• Handle urgent requests for patient information, ensuring proper release procedures.
• Operate the switchboard, transfer calls, use paging systems, and relay messages.
• Respond to emergency signals and follow established procedures for alerts.
• Perform general clerical tasks including typing, mailing, filing, and ordering supplies.

Live, Work & Play in Beautiful Pemberton

Located in the beautiful Sea-to-Sky region, Pemberton offers a unique balance of natural beauty and community living. With stunning mountains, outdoor recreation, and a welcoming small-town atmosphere, it’s a perfect place to grow your career and enjoy a healthy lifestyle.

Ready to Join us?

Apply online here and take the first step toward a meaningful and rewarding career with Providence Health Care and Health Information Management.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.