Registration Support Welsh Essential Fixed Term

WEBRECRUIT; Cardiff; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading organization in Wales is seeking Registration Support Staff for a fixed-term position. The role requires bilingual fluency in Welsh and English, focused on processing registration applications, maintaining data accuracy, and providing exceptional customer support. This full-time position offers a salary range of £24,423 to £27,239 per annum pro rata and includes hybrid working options. Join a friendly team committed to making a difference in the community.

Benefits

28 days’ holiday plus bank holidays

Local government pension scheme

Flexible work policy

Family leave policy

Qualifications

• Fluency in Welsh and English essential.
• Ability to follow procedures and manage a caseload.
• Experience with customer support over phone and email.

Responsibilities

• Processing applications for registration.
• Maintaining accurate registration data.
• Assisting customers via email and phone queries.

Skills

Customer support

Bilingual (Welsh and English)

Data processing

Tools

Microsoft Office

Job description

Registration Support Welsh Essential Fixed Term

Wales (with hybrid working)

The Organisation

Our client makes a difference to families and children throughout Wales by supporting welfare and early years learning.

To achieve this, they lead on developing and regulating the workforce, service improvement, and data and research to improve welfare.

They are currently looking for Registration Support staff (Welsh Essential) to join them on a full-time basis for a fixed term contract until 31 March 2026. The role is offered as 36 hours per week with some flexibility.

You must be based in the UK to apply for this role and be able to visit one of the offices when required.

The benefits

- Salary of £24,423 - £27,239 per annum pro rata

- 28 days’ holiday plus bank holidays (pro rata)

- Local government pension scheme

- Flexible work policy

- Hybrid working from home and an office as required

- Family leave policy

The team

Our client has a friendly and supportive team whose work helps to protect the public in Wales. They are looking for people to join their busy team of Registration Support staff.

What does the Registration team do?

The Registration team is responsible for tasks including:

- processing applications for registration

- helping people keep their registration information such as their employment and personal data up to date

- helping people to remain registered by processing their renewal applications

- maintaining the accuracy and quality of the data held on the Register

- answering email and phone queries

- helping customers to use the online portal and website

Could you be part of the team?

Our client is looking for people who can:

- provide good customer support over the phone and by email using Microsoft Office

- follow procedures and written work instructions

- review and process data accurately in the system in line with policies

- prioritise and manage their own caseload of work

- work well within a friendly and supportive team in line with organisational values

- provide information to assist in the production of reports for internal committees

Our client will support your ongoing development and have a proud record of helping people to further their careers within the team and the wider organisation.

The closing date for this role is the 22nd of June 2025.

Fluency in Welsh and English will be essential for this role as our client requires the postholder to be able to confidently undertake all of the above duties in Welsh and English.

Other organisations might call this role Registration Administrator, Customer Service Administrator, Registration Co-ordinator, Registration Assistant, Registration and Customer Service Co-ordinator, or Registration and Customer Service Assistant.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example, who are neuro-divergent or who use British Sign Language.

So, if you’re seeking to join our client as Registration Support Staff, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.