Registration Services Officer

TN United Kingdom; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a registration support role. This position offers a unique opportunity to contribute to civil registration services while ensuring high-quality customer service. You will be responsible for key registration activities, including managing appointments and supporting registrars. The role emphasizes accuracy, attention to detail, and a proactive approach to problem-solving. Enjoy a competitive salary, flexible working policies, and opportunities for career progression in a supportive environment. If you are passionate about making a difference in your community, this role is for you.

Benefits

Contributory Pension

Discount Schemes

Cycle-to-Work Scheme

Flexible Working Policies

Generous Annual Leave

Qualifications

• Self-motivated individuals with a can-do attitude.
• Ability to devise solutions to daily workload issues.

Responsibilities

• Ensure birth registration appointments are booked.
• Administer the death management process effectively.
• Support the delivery of excellent customer service.

Skills

IT Literacy

Attention to Detail

Customer Service

Job description

Job Description

This is an exciting opportunity to be part of a busy and growing service. You will be responsible for:

1. The work of key Registration activities such as:

• Ensuring Birth registration appointments are booked.
• Effective administration of the death management process.

Processing requests for copy certificates and corrections to registrations.

Supporting and maintaining civil registration records for the registration district.

Performing/supporting duties required of a Deputy Superintendent Registrar.

Supporting the delivery of excellent customer service, ensuring work is completed within standards and timescales.

You will work with Registrars to support customers throughout their registration journey.

This list is not exhaustive; please read the attached Job Description for more details.

Note: This is a registration support role, not that of a registrar.

About You

We seek self-motivated individuals with a “can-do” attitude, passionate about providing high-quality service to residents.

• You should have:
• A high standard of IT literacy
• A high degree of accuracy and attention to detail

You should also be able to devise solutions to issues arising in daily workload.

Our Offer

We offer an excellent opportunity to develop an understanding of civil registration, along with a competitive salary and benefits, including:

• A contributory pension
• Comprehensive benefits, including discount schemes and cycle-to-work
• Flexible working policies
• Career progression opportunities

Additionally, enjoy a generous annual leave entitlement with options to purchase more.

Further details are available in our Rewards and Benefits brochure.

Next Steps

Please clearly state in your personal statement why you are applying, how you meet the essential and desirable criteria outlined in the Job Description, and what you can bring to this role, the team, and the wider County Council.

Note: This position may require a criminal record check. Candidates should read the attached job information pack before applying.

Due to high application volumes, the closing date may be brought forward. We recommend applying promptly.

We operate a talent pool scheme, considering unsuccessful candidates for up to 3 months for similar roles.

Lincolnshire County Council is committed to safeguarding children, young people, and vulnerable adults, and expects all staff and volunteers to share this commitment.