Registration Service Advisor

Medirest Signature; Chelmsford; On-site; GBP 26,000; Full time

Job summary

A local authority seeks a Registration Service Advisor in Chelmsford to manage administrative tasks and deliver excellent customer service. This full-time role involves liaising with the public and stakeholders, ensuring compliance with regulations, and embracing change to improve service delivery. Ideal candidates will have experience in administration, strong communication skills, and the ability to work collaboratively.

Qualifications

• Experience in a busy administration environment is vital.
• Excellent verbal and written communication skills are required.
• Demonstrable ICT skills and experience in customer care necessary.

Responsibilities

• Complete all administrative duties accurately and on time.
• Engage stakeholders to define registration requirements.
• Deliver high-quality customer service through various channels.

Skills

Communication

Customer Service

IT Skills

Education

RQF level 2 (GCSE) or equivalent by experience

Tools

MS Office Suite

Job description

Registration Service Advisor

Permanent, Full Time

£25,081 per annum

Location: Chelmsford

Closing Date: 19th July 2025

The Role

This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Assistant, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer-facing duties. From managing marriage bookings and citizenship ceremonies to supporting statutory registrations, no two days are the same.

You will be expected to apply your administrative expertise and customer service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities. The role requires a proactive and flexible approach, with the ability to manage sensitive information with discretion and professionalism. You will engage with members of the public, internal teams, and external partners, ensuring a seamless and supportive experience for all.

This position offers a unique opportunity to develop a deep understanding of statutory services while contributing to the delivery of high-quality, person-centred outcomes. It is ideal for individuals who thrive in a fast-paced environment, enjoy variety in their work, and are committed to continuous improvement and public service excellence.

The Opportunity

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong.

The Registration Service deliver an effective Marriage Booking Service and centralised back office Registration function including Citizenship; Ceremonies; Registrations and Approved Premises. The Registration Assistant will deal with all customer enquiries, providing specialist advice, support and excellent customer service to members of the public wishing to use the service.

With experience of working within an administration environment, good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success.

Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
• Use specialist skill, knowledge and experience to deliver effective Registration activities, and high-quality customer service via all communication channels, including inbound and outbound phone calls.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly and quarterly accounting, returns and dispatch to GRO.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.