Registration Officer-Ceremonies | Registration-West Lancs | Charter House

Lancashire County Council; Ormskirk; On-site; GBP 25,000 - 28,000; Full time

Job summary

Lancashire County Council is seeking a Registration Officer to join their Registration Service team in Ormskirk. The role involves conducting ceremonies and ensuring accuracy in vital records. Candidates should possess excellent customer service skills, organisational abilities, and strong digital skills. This permanent position offers a competitive salary and a generous benefits package including annual leave, pension schemes, and professional development opportunities. Join us to shape your career and make a meaningful impact in your community.

Benefits

Local Government Pension Scheme with employer contributions

26 days annual leave, increasing with length of service

8 Bank Holidays and the option to buy additional leave

Staff discount scheme in partnership with Vivup

Fantastic development and career opportunities

Qualifications

• Excellent customer service skills, putting the customer at the heart of every conversation.
• Organised with good time management for completing tasks.
• Strong digital skills to create and maintain accurate records promptly.
• Confident communicator, able to deal with a wide range of customers.

Responsibilities

• Registering or conducting statutory ceremonies at registration offices or approved venues.
• Working within the boundary of Lancashire County Council.

Skills

Customer service skills

Organisational skills

Time management

Digital skills

Communication skills

Job description

Description

Registration Service: Registration Officer - Ceremonies

Salary £25,183 - £27,269 per annum pro rata | Permanent, 416 annualised hours | Ormskirk

International Sponsorship – this role is not open to international sponsorship

Join Our Team as a Registration Officer at Lancashire County Council!

Are you passionate about providing excellent customer service and ensuring vital records are accurate? If so, we invite you to join our Registration Service team at Lancashire County Council as a Registration Officer!

What You'll Be Doing

• Working on our busy ceremony programme, registering or conducting statutory ceremonies at our registration offices or at our external approved venues or sometimes in religious buildings; all premises you attend will be within the boundary of Lancashire County Council.
  
  

Our Ideal Applicant Will

• Have excellent customer service skills, putting the customer at the heart of every conversation.
• Be organised and have good time management when completing tasks.
• Possess strong digital skills to create and maintain accurate records promptly.
• Be a confident communicator, able to deal with a wide range of customers; you will be able to remain personable whilst asking technical questions and operating within a stringent legal framework. Full training on our processes will be provided to equip you with the necessary knowledge.
  
  

These roles are annualised contracts, meaning you will work your hours over the year, for example 416 or 520 etc., but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service but caveat that there may be occasions when the officer is required to work outside of this pattern. You will be asked to provide your availability 2 months in advance so that the rota of our ceremony programme can be put together and you can see when you will be working.

If you would like an informal discussion or any further information, please contact Claire Hallett on 01254 220641.

Why Join Us?

By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.

In Return for Your Passion and Expertise, We Offer a Generous Benefits Package, Including:

• A competitive salary and Local Government Pension Scheme with generous employer contributions.
• A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to apply to buy additional leave each year (applications considered on a case-by-case basis).
• Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
• Fantastic development and career opportunities.
  
  

We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications.

You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.