Registration Manager

Nteractive; Staines-upon-Thames; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working with flexibility

Pension Scheme (5% employee / 3% 0em1)

Private Medical Insurance & Cash Plan

Life Insurance

Birthday Day Off

Wellbeing & Inclusion initiatives

Volunteering Day

Rewards & Recognition incentives

Job summary

Nteractive is seeking a Registration Manager to oversee attendee registration operations for digital team events, from briefs to post‑event reporting. You will ensure seamless service, regulatory compliance, and high-quality client experiences while coordinating with internal teams and suppliers.

Role requires leading registration strategies, managing timelines, and driving improvements through data analysis and post-event reviews. Hybrid work options and international travel are expected.

Qualifications

• Proven registration management skills delivering projects to deadlines and budget.
• Strong customer-focused service for attendees and clients.
• Data gathering, analysis and reporting to support event outcomes.

Responsibilities

• Lead registration setup and operation for assigned events with the right solution.
• Create timelines and plans, update project documentation and reports.
• Monitor metrics and ensure data quality for client reporting.
• Collaborate with Account Director/Project Manager to align objectives.
• Negotiate contracts with suppliers to ensure cost-effectiveness and timely delivery.
• Provide on-site direction and troubleshoot as needed.

Skills

Registration mgmt

Customer focus

Data analysis

Project coordination

Negotiation

Team leadership

Tools

RainFocus

Cvent

Aventri

Excel

Office

Job description

About Nteractive

At Nteractive, we design and deliver world‑class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways. We partner with some of the world’s most influential organizations to create large‑scale, high‑impact global programs — from flagship conferences and destination events to complex, multi‑market activations. Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences. Our success is built on our people. We are a collaborative, ambitious, and values‑driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference. We believe in long‑term partnerships, exceptional client service, and continuously raising the bar in everything we do.

What you'll be doing

The Registration Manager is responsible for overseeing all attendee registration operations within the Digital team, from the initial client brief to post-event reporting. The goal is to provide a seamless, high-quality service and a memorable client experience while ensuring that all legal, regulatory, and health and safety requirements are met.

Key Responsibilities

• Set the scope of registration and create, review and edit timelines and plans for projects to keep everything on track
• Lead and oversee the registration setup and operation for assigned events, making sure the right registration solution is provided and project documentation is updated
• Keep excellent user knowledge of registration software, attend regular relevant skills training and lead research and innovation into new technologies and solutions to offer the best client experiences and solutions
• Track and report on registration metrics ensuring data quality and client reporting meets expectations
• Handle event inboxes within service level agreements providing outstanding customer service to event attendees, answering questions and concerns promptly and professionally
• Be accountable for ensuring that everything is delivered as planned on‑site, providing direction and guidance to Nteractive and supplier teams, and creatively solving problems as they arise
• Work together with the Account Director and Project Manager to understand the event objectives, internal and external resource needs, and translate these into a detailed registration plan
• Negotiate, review and manage supplier contracts to ensure cost‑effectiveness and consistent delivery to agreed standards and deadlines
• Seek to continuously improve events and team efficiency through analysis of data collected during and after the show, to allow trend forecasting for future years and to deliver a client improvement plan after every event
• Own project documentation and be responsible for the company framework for all registration services
• Manage small teams, providing daily guidance and support as needed, sharing knowledge and experience to develop their skills and demonstrate the Nteractive values at all times

Personal competencies

In This Role You Should Exude The Following Competencies

• Good inter‑personal skills to develop effective relationships with suppliers, clients and colleagues
• Ability to manage others working on individual projects
• Ability to work collaboratively and respect the views of others
• Highly motivated and passionate with a can‑do approach to finding solutions and delivering customer service
• Good, persuasive communicator both written and verbally
• Highly organised with good attention to detail
• Ability to work at pace and under pressure.

Skills/experience

And should have the following experience:

• Proven registration management skills at a similar level, delivering projects to deadlines and budget
• Proven knowledge of several registration technology platforms including RainFocus, Cvent & Aventri
• A track record of delivering high quality customer focused services
• Good logistical and analytical management skills, ideally in an events business
• Proficient in various software applications, to include Excel, Office, relational databases and to be able to assemble, manipulate and/or format data and/or reports.

Other Requirements

• Quiet home environment from which to work (although the successful candidate may be required to be office based and have the ability to travel to the office to aid team collaboration or meet client needs).
• Minimum of 25MB download and 2MB upload speed for home broadband capacity to meet Nteractive homeworking business requirements.
• Liking for and ability to undertake international travel throughout the calendar.

Benefits

• 33 days annual leave (including Bank Holidays)
• Hybrid working with flexibility
• Pension Scheme (5% employee / 3% employer contribution)
• Private Medical Insurance & Cash Plan
• Life Insurance
• Enhanced Maternity Pay
• Wellbeing & Inclusion initiatives (including EAP)
• Birthday Day Off
• Summer Hours
• Volunteering Day
• Rewards & Recognition incentives
• Generous Employee Referral Scheme