Registered Service Manager

Livewest; England; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Generous Annual Leave

Pension Contributions

Health Benefits

Learning and Development

Family Support

Wellbeing Matters

Smarter Travel

Giving Back

Job summary

LiveWest is seeking a Registered Service Manager to provide leadership and regulatory oversight for our Ofsted-regulated Supported Accommodation Service for young people aged 16 and 17. You will ensure safety, safeguarding and full regulatory compliance while guiding teams to deliver trauma-informed, personalised support that fosters independence.

You will oversee preparations for inspections, maintain high-quality practices, and build strong relationships with local authorities and partners.

Qualifications

• Experience leading registered services for young people.
• Knowledge of safeguarding and Ofsted standards.
• Ability to analyse data and drive service improvements.
• Strong communication and leadership capabilities.
• Full UK driving licence required.

Responsibilities

• Act as the Registered Manager and primary Ofsted contact for the service.
• Lead preparations for Ofsted inspections and monitoring visits.
• Promote safeguarding culture and manage incidents and risks.
• Use audits and outcomes to maintain quality and drive improvements.
• Develop teams to deliver trauma-informed, strengths-based support.

Skills

Leadership

People management

Stakeholder engagement

Regulatory compliance

Auditing & reporting

Trauma-informed approach

IT literacy

Education

Literacy and numeracy qualifications

Continuing professional development

Full, valid UK driving licence

Job description

About The Role

We are looking for an experienced Registered Service Manager to provide leadership, management and regulatory oversight for our Ofsted-regulated Supported Accommodation Service, supporting young people aged 16 and 17.

As our Registered Manager with Ofsted, you will play a key role in ensuring the service is safe, effective and fully compliant with regulatory and safeguarding requirements. You will lead and develop our teams while making sure young people receive high-quality, individualised support that promotes their independence, safety, wellbeing and positive transition into adulthood.

Key responsibilities will include:

• Acting as the Registered Manager and primary point of contact with Ofsted, ensuring the service meets the Supported Accommodation Regulations and Quality Standards.
• Leading preparations for Ofsted inspections and monitoring visits, while ensuring policies, procedures and working practices remain compliant.
• Providing strong and supportive leadership, creating a positive culture focused on safeguarding, inclusion, wellbeing and continuous improvement.
• Promoting a strong safeguarding culture and ensuring concerns, incidents and risks are identified and managed appropriately.
• Using audits, performance information, feedback and outcomes to maintain quality and identify opportunities to improve the service.
• Ensuring young people receive personalised, trauma-informed and strengths-based support that helps them develop independence and achieve positive outcomes.
• Ensuring accommodation is maintained to a high standard and provides a safe environment for young people.
• Building effective relationships with local authorities, commissioners, social workers, education providers, healthcare professionals and other partners.

Why should I join LiveWest?

This is an opportunity to take a leading role in a service where the quality of support can make a real difference to young people as they prepare for adulthood. You will have the opportunity to shape service quality, develop colleagues and work collaboratively with internal teams and external partners to achieve positive outcomes.

This role is a fixed term contract for 12 months, full-time and working 37 hours per week. Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Tolvaddon office.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Registered Service Manager, you will have the following role specific skills and experience:

Essential experience:

• At least two years' experience working within the supported housing sector.
• Experience of working collaboratively with others to deliver objectives.
• Experience of developing teams to ensure colleagues have the skills needed to provide excellent services and achieve targets.

Essential knowledge:

• A good understanding of safeguarding legislation and child protection procedures.
• Understanding of Ofsted's Supported Accommodation Regulations and Quality Standards.
• Knowledge of Children's Services legislation and statutory guidance.
• Understanding of trauma-informed practice and adolescent development.
• Knowledge of equality, diversity, inclusion and anti-discriminatory practice.

Essential skills:

• Strong leadership and people management skills, with the ability to influence and work effectively with a wide range of people.
• Excellent communication and interpersonal skills.
• The ability to analyse complex situations and make sound decisions.
• Strong organisation and time-management skills, with the ability to produce clear reports and maintain accurate records.
• Good IT skills, with the ability to use systems effectively to support business objectives.

Essential qualifications:

• A proficient level of literacy and numeracy.
• Evidence of continuing professional development.
• A full, valid UK driving licence.

Desirable qualifications:

• A relevant qualification, or equivalent experience gained through work or study.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.