Registered Care Manager

Nightingale Hammerson; Camberley; On-site; GBP 38,000 - 40,000; Full time

Job summary

Une entreprise leader dans le secteur des soins recherche un Registered Branch Manager pour diriger une équipe dédiée à assurer le meilleur service possible. Responsable de la gestion opérationnelle, vous développerez des plans d'affaires et assurerez la conformité avec les réglementations en matière de soins. Ce rôle clé nécessite des compétences avérées en leadership et en gestion d'équipe, ainsi qu'une passion pour le secteur des soins.

Qualifications

• Capacité avérée à établir un nouveau service et gérer une équipe.
• Expérience dans un poste de gestion de soins.
• Compétences en informatique et communication excellentes.

Responsibilities

• Responsabilité opérationnelle pour la gestion de la branche.
• Développement, croissance et performance opérationnelle du service.
• Compliance des Carer et respect des réglementations CQC.

Skills

Leadership

Organisation

Communication

Relation client

Motivation

Education

(QCF) NVQ Level V in Leadership and Management

Job description

Principle Responsibilities:

Below is a list of the duties and accountabilities you may be asked to undertake as the Registered Branch Manager:

• Lead by example, working in partnership with the staff team to safeguard our Clients and Carers at all times;
• Overall operational responsibility for the management of the branch to include, staffing, budget, performance, maintaining capacity and oversight of all records and personal files;
• Be responsible for the development, growth and operational performance of your branch, the service, staff and Carers out in the field;
• Promote, drive and grow brand new care packages;
• Promote the highest standards of care and service – ensuring quality standards are maintained within all aspects of the business;
• Take accountability for branch and Carer compliance ensuring CQC regulations and company policies are maintained;
• Be responsible for decisions within the recruitment of staff and maintaining the retention;
• Support new Carers and Office staff throughout all on-boarding stages;
• Positively contribute to the development, implementation and monitoring of the clients care plans to include liaising with the appropriate external professionals, agencies and families;
• Developing business / people plans and prepare strategies to increase business potential;
• Proactively identify and develop new business sources;
• Provide effective leadership to staff to ensure high levels of performance and employee engagement and well being;
• Manage the Deputy Care Manager, Care Coordinator and/or Administrator and Supervisors. Conducting individual performance & development reviews and supervisions with senior members of the care team;
• Manage new Client Meetings ensuring the completion of quality Care Plans;
• Attend Client reviews as and when required;
• Manage weekly office team meetings and attend bi-weekly meetings with the Operations Manager and office team:
• Build effective internal working relationships with our Training and Recruitment Departments to help support and develop your branch;
• Be a part of for the On-Call system;
• Accountable for the administration of the branch to include accounts and expenditure; ensure monthly payroll information is signed and sent to payroll;
• Efficiently organise, plan and prioritise workload;
• Liaise with the Quality Assurance Manager in respect of governance, policies and procedures;
• Participation of our Quality Assurance and Auditing processes;
• Manage the maintenance and protection all Client records in accordance with the GDPR Policy;
• Ability to develop the business and grow the Home Care Team and Client Portfolio;
• Attend any training courses required; and,
• Attend Emergency Care Calls.

Whilst the above tasks are comprehensive they cannot be regarded as definitive.

Desired Qualifications:

• (QCF) NVQ Level V in Leadership and Management

Person Specification:

The following personal attributes are considered essential to the post of Registered Branch Manager:

• Proven capability to establish a new service and successfully manage a team of staff;
• Excellent IT & Communication Skills;
• Experience in a Care Manager position;
• Experience in the care sector;
• Reliable, reliability, efficiency and strong organisational skills
• Discretion & Diplomacy;
• Patient & caring;
• Self motivated and able to work on own initiative; and
• Ability to work with a flexible, team-orientated approach.
• Ability to prioritise
• Excellent customer relations skills
• Drive and ambition to succeed

Salary / Benefits:£38-40K OTE