Regional Workplace Experience Manager (Hard Services)

JR United Kingdom; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise leader dans la gestion des installations recherche un Regional Workplace Experience Manager pour superviser l'expérience de travail dans plusieurs sites. Dans ce rôle, vous contribuerez à créer un environnement accueillant tout en veillant à la conformité des services avec les normes élevées du client et d'ISS. Vous devrez également superviser les performances des équipes, gérer les ressources et établir une culture d'amélioration continue.

Qualifications

• Expérience avérée en gestion des installations ou de l'hospitalité.
• Excellentes compétences en communication et en gestion des parties prenantes.
• Compétences en gestion des budgets et en analyse financière.

Responsibilities

• Diriger les équipes de travail pour offrir un service exceptionnel.
• Surveiller la qualité des services fournis dans plusieurs sites.
• Gérer les escalades et mettre en œuvre des solutions.

Skills

Leadership

Team Management

Communication

Stakeholder Management

Budget Management

Tools

Workplace Management Systems

Microsoft Office

Job description

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Regional Workplace Experience Manager (Hard Services), Preston, Lancashire

Client: ISS Facility Services UK

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Regional Workplace Experience Manager

Location: Birmingham

Hours of work: 40

Contract Type: Permanent

The Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.

In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns seamlessly with the client’s vision and ISS’s standards of service delivery.

Job Responsibilities:

• Lead and support workplace teams across the region to deliver outstanding service
• Foster a culture of collaboration, professionalism, and continuous improvement
• Conduct performance reviews, training, and development programs for the teams
• Oversee delivery of workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet SLAs and KPIs
• Perform site visits to monitor standards, address issues, and engage with on-site teams
• Manage escalations and implement solutions for seamless operations
• Partner with the client to understand and adapt to their evolving needs

Qualifications and Competencies:

• Proven experience in senior workplace, facilities, or hospitality management, preferably across multiple sites
• Strong leadership and team management skills
• Excellent communication and stakeholder management skills
• Proficiency in workplace management systems and Microsoft Office
• Knowledge of health and safety regulations and sustainability practices
• Budget management experience and financial analysis skills

About the Company:

ISS is a global leader in workplace and facility management, committed to making the world work better through innovative solutions, high standards, and caring people. We value diversity and inclusivity and welcome applicants from all backgrounds.