Regional Workplace Experience Manager (Hard Services)

JR United Kingdom; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company seeks a Regional Workplace Experience Manager in Glasgow. This role involves overseeing workplace teams, enhancing client experiences, and ensuring operational excellence across multiple sites. Ideal candidates will possess senior management experience, strong leadership skills, and effective communication abilities. Join us to lead a team that drives a productive and engaging work environment.

Qualifications

• Proven senior management experience in workplace or facilities management.
• Strong leadership skills with a focus on team success.
• Experience overseeing multiple sites and maintaining service standards.

Responsibilities

• Lead workplace teams to deliver outstanding service across multiple sites.
• Conduct performance reviews, training, and development programs.
• Monitor service delivery and ensure compliance with SLAs and KPIs.

Skills

Leadership

Communication

Relationship Building

Team Management

Problem Solving

Education

Experience in workplace or facilities management

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Regional Workplace Experience Manager (Hard Services), Glasgow

Client:

ISS Facility Services UK

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Regional Workplace Experience Manager

Location: Glasgow

Hours of work: 40

Contract Type: Permanent

The Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.

In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns seamlessly with the client’s vision and ISS’s standards of service delivery.

Key Responsibilities

• Lead, motivate, and support workplace teams across the region to deliver outstanding service
• Foster a culture of collaboration, professionalism, and continuous improvement
• Conduct regular performance reviews, training, and development programs for the workplace teams
• Oversee the delivery of all workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet SLAs and KPIs
• Conduct regular site visits to monitor service standards, address issues, and engage with on-site teams
• Manage escalations and implement solutions to ensure seamless operations
• Partner with the client to understand their evolving needs and adapt services to enhance workplace experiences

Professional and Personal Competencies/Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites
• Strong leadership and team management skills, with a track record of building and motivating high-performing teams
• Excellent communication, relationship-building, and stakeholder management skills
• Proficiency in using workplace management systems and Microsoft Office Suite
• Understanding of health and safety regulations and sustainability practices
• Budget management experience and ability to analyse financial data effectively

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience through close collaboration with our customers.

Our solutions combine high standards, innovative approaches, and dedicated people to help our clients achieve their goals—whether in hospitals, businesses, or airports. We are committed to corporate responsibility and diversity, fostering an inclusive environment where everyone can grow and make a difference.