Regional Training Manager

Mitie Cleaning & Hygiene Services; Hounslow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

MiDeals discounts

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Job summary

Mitie Cleaning & Hygiene Services is seeking two Regional Training Managers to lead a dispersed trainer team across multiple contracts. You will drive an efficient, professional learning support service, partner with senior managers and stakeholders, and ensure quality assurance, innovation and compliance within the business.

You will report into the Escorting Services Learning & Development Lead and collaborate with the local Training Support Team and wider L&D network to run a single,

Qualifications

• Recognised L&D qualification (e.g. CIPD Level 5 or City & Guilds Level 4 in L&D), or demonstrable equivalent experience.
• Proven people leadership of a training or operational team, ideally dispersed and multi-site.
• Strong planning, scheduling and resource management skills in a complex, high-volume environment.
• Proven expertise in instructional design, assessment design and quality assurance.

Responsibilities

• Provide day-to-day leadership, direction and coaching to the regional trainer team, keeping them engaged, motivated and supported.
• Set clear performance expectations; conduct regular 1:1s, delivery observations and performance reviews.
• Own training scheduling and coordination, translating quarterly and annual plans into practical, deliverable delivery schedules.
• Work with operational managers to forecast demand and adjust deployment; surface capacity and blank-day findings as commercial intelligence for the L&D Lead.
• Lead the Training Support function, ensuring efficient scheduling, resource allocation and system accuracy.
• Work with the RTM (Content, Quality & Assurance) to keep records audit-ready and support inspection response.

Skills

People leadership

Planning & scheduling

Instructional design

Quality assurance

Education

CIPD Level 5 or City & Guilds Level 4 in L&D

Job description

Better places, thriving communities.

ROLE:

HOURS:

LOCATION:

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We provide secure escorting services throughout the UK and overseas. This involves securely escorting detained individuals around the immigration estate and back to their home countries of origin on scheduled and charter flights. We also manage holding rooms and short-term holding facilities at multiple air and sea ports and reporting centres throughout the UK, working closely with Border Force.

We're looking for two Regional Training Managers to join our team. Reporting into the Escorting Services Learning & Development Lead and working in conjunction with the local Training Support Team and the wider Mitie Learning and Development team, you will ensure an efficient and professional learning support service is being provided by the Training Team.

You will possess both excellent organisational and communication skills and be able to lead a geographically dispersed Training Team, supporting numerous contracts across the business, with direct line management responsibilities. You will also be viewed as a trusted training and development professional, working in partnership with Senior Managers and other key stakeholders, to deliver quality assurance, innovation and compliance to the business.

Each role will have a distinct remit, but they will work in close partnership to run a single, standardised, high-performing training function.

Role Responsibilities

• Provide day-to-day leadership, direction and coaching to the regional trainer team, keeping them engaged, motivated and supported.
• Set clear performance expectations; conduct regular 1:1s, delivery observations and performance reviews.
• Own training scheduling and coordination, translating quarterly and annual plans into practical, deliverable delivery schedules.
• Work with operational managers to forecast demand and adjust deployment; surface capacity and blank-day findings as commercial intelligence for the L&D Lead.
• Lead the Training Support function, ensuring efficient scheduling, resource allocation and system accuracy.
• Work with the RTM (Content, Quality & Assurance) to keep records audit-ready and support inspection response.

Required Qualifications

• Recognised L&D qualification (e.g. CIPD Level 5 or City & Guilds Level 4 in L&D), or demonstrable equivalent experience.
• Proven people leadership of a training or operational team, ideally dispersed and multi-site.
• Strong planning, scheduling and resource management skills in a complex, high-volume environment.
• Proven expertise in instructional design, assessment design and quality assurance.

What's in it for you?

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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