Regional Team Leader South East UK (Collections of legally defensible samples)

Abbott Laboratories; Loughton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in health innovation is seeking a Regional Team Leader for their Rapid Diagnostics division. This remote role involves managing a team across the South East UK, ensuring compliance with health standards, and enhancing service quality. The ideal candidate will have strong leadership skills, experience with remote teams, and a customer-oriented approach. Join us to make a significant impact in healthcare technology.

Benefits

Competitive salary

Comprehensive benefits

Defined contribution pension scheme

Life assurance

Flexible benefits scheme

Qualifications

• Strong leadership skills to motivate and support a team.
• Experience managing remote teams and resolving customer queries.

Responsibilities

• Lead and manage a team of Collecting Officers.
• Ensure health and safety standards are met.
• Conduct audits and support recruitment efforts.

Skills

Leadership

Customer Service

Communication

IT Proficiency

Tools

Word

Excel

Outlook

Job description

Regional Team Leader South East UK (Collections of legally defensible samples)

Apply locations

United Kingdom > Loughton : Remote

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 31118599

JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing that provides important information for the treatment and management of diseases and other conditions.

We are seeking a Regional Team Leader (remote role – based in South East UK) within our Rapid Diagnostics business, covering regions across the UK. This role involves leading and managing a team of Collecting Officers responsible for legally defensible sample collection within the South East region.

Main accountabilities

1. Complete training in all collection methodologies and participate in onboarding processes to fully understand collection procedures and documentation.
2. Manage a standby rota for the Collection Network Emergency Response Call Out Service to meet business KPIs.
3. Participate in an on-call Duty Manager rota, providing support and guidance to Collecting Officers and the Customer Service Center (CSC) during all hours of operation, 365 days a year.
4. Ensure collections are assigned to the nearest, available, and trained Collecting Officers.
5. Manage and develop the team using trend data to improve performance, reduce complaints, and enhance service quality.
6. Conduct audits according to schedule and perform spot audits on your team, supporting audits of other teams as needed.
7. Support recruitment efforts for Collecting Officers.
8. Manage collection kits and equipment, processing leavers in the system with appropriate end dates.
9. Oversee stock and equipment management to prevent excess inventory and waste.
10. Ensure health and safety standards are met, including compliance with the Working Time Directive (WTD) and maintaining the wellbeing of Collecting Officers through proper leave management.
11. Conduct regular customer collections across all testing methodologies to maintain competency for training and audits.

The preferred profile

• Strong leadership skills with the ability to motivate and support a team in a dynamic environment.
• Experience managing remote teams and resolving customer queries efficiently.
• Customer service oriented with excellent communication skills.
• Proficient in IT tools such as Word, Excel, and Outlook.

Abbott offers

• Competitive salary and comprehensive benefits.
• Defined contribution pension scheme.
• Life assurance and flexible benefits scheme.

Abbott is an equal opportunity employer that values diversity and provides reasonable adjustments for individuals with disabilities. Please contact your recruiter for accommodations.

Additional details

The base pay is not specified (N/A), and pay ranges may vary by location.

Job family:

Customer Service

Division:

TOX ARDx Toxicology

Location:

United Kingdom > Loughton : Remote

Additional locations:

None specified

Work shift:

Standard

Travel:

Yes, 50% of the time

Medical surveillance:

No

Significant work activities:

Driving a personal or company vehicle, or operating powered material handling equipment

About Us

Abbott is dedicated to health innovation, with over 135 years of experience and a presence in more than 160 countries. We develop diagnostics, devices, nutrition solutions, and more to improve health outcomes worldwide.

Join us to be part of a team that pushes the boundaries of healthcare technology and makes a difference in people's lives.