Regional Support Manager

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global risk management firm in Scotland seeks a Regional Support Manager to lead claims teams, enhance service delivery, and drive operational excellence. This hands-on leadership role requires strong expertise in commercial property claims and regional mobility across Scotland and Northern Ireland. Ideal candidates are proactive mentors who excel in dynamic environments. The position offers competitive salary, comprehensive training, and various benefits.

Benefits

Competitive salary

Self Invested Personal Pension Scheme

Incentive (bonus) scheme

Fully funded company vehicle or cash allowance

25 days holiday plus bank holidays

Flexible working

Private healthcare plan

Employee assistance programme

Life assurance

Group Income Protection

Discounts on various products and services

Responsibilities

• Support claims technicians with technical queries and remove obstacles to progress.
• Lead complaint resolution, process compliance, and task management.
• Manage data capture, MI reporting, and contribute to continuous improvement initiatives.
• Allocate and review claims in line with licensing authority.
• Collaborate with Commercial Property Managers to optimise quality, productivity, and profitability.
• Conduct regular performance meetings and assess team competencies.
• Identify development needs and coordinate training at team and individual levels.
• Deliver client reporting and analysis to support service enhancements.
• Drive compliance and lead colleague engagement across the region.
• Participate in recruitment and onboarding of new talent.

Skills

Claims expertise

Regional mobility

Professional development

Self-motivation

Digital mindset

Networking experience

Remote leadership

Performance focus

Education

Relevant qualifications such as Cert CILA

Job description

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Regional Support Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Regional Support Manager

Job Location:Scotland, Northern Ireland, North East Region
Job Type:Permanent
Remuneration:Competitive salary based on experience, skills, and qualifications

Empower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North East

We’re excited to offer a leadership opportunity within Sedgwick’s Commercial Property Team. As aRegional Support Manager, you’ll play a pivotal role in supporting our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement across the region.

This is a hands-on leadership role where your technical expertise in commercial claims will be key. You’ll be the go-to person for resolving complex queries, removing barriers to progress, and driving compliance and performance. Whether it’s managing surge periods, leading engagement activities, or supporting recruitment, your influence will be felt across the team.

You’ll also be responsible for coaching and developing colleagues, identifying skills gaps, and coordinating training to help everyone reach their potential. Your work will directly impact service quality, team morale, and client satisfaction.

What you’ll be doing:

• Support claims technicians with technical queries and remove obstacles to progress

• Lead complaint resolution, process compliance, and task management

• Manage data capture, MI reporting, and contribute to continuous improvement initiatives

• Allocate and review claims in line with licensing authority

• Collaborate with Commercial Property Managers to optimise quality, productivity, and profitability

• Conduct regular performance meetings and assess team competencies

• Identify development needs and coordinate training at team and individual levels

• Deliver client reporting and analysis to support service enhancements

• Drive compliance and lead colleague engagement across the region

• Participate in recruitment and onboarding of new talent

What you’ll bring:

• Claims expertise: Strong knowledge of commercial property claims to support technical queries and guide the team.

• Regional mobility: Flexibility and willingness to travel across Scotland, Northern Ireland, and the North East to manage and support teams.

• Professional development: Either hold or be committed to obtaining a relevant qualification such as Cert CILA.

• Self-motivation: Ability to work independently, take initiative, and maintain a conscientious approach to tasks.

• Digital mindset: Enthusiasm for embracing innovative working practices and supporting Sedgwick’s digital strategy.

• Networking experience: Demonstrated recent professional development activity, including building and maintaining professional networks.

• Remote leadership: Proven strategy for engaging and encouraging colleagues who work remotely.

• Performance focus: Commitment to achieving and exceeding results, with adaptability during surge periods.

This role is ideal for someone who thrives in a dynamic environment, enjoys mentoring others, and is passionate about delivering exceptional service. If you’re ready to lead by example and make a real impact, we’d love to hear from you.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

About Us

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com